Customer Support Analyst

4 days ago


Hyderabad, Telangana, India Artech Infosystems Private Limited Full time
Job Description

Description

We are seeking a skilled Customer Support Analyst with 1-6 years of experience to join our team. The ideal candidate will have a proven track record of providing exceptional customer service and support, as well as a strong technical background.

Responsibilities

- Respond to customer inquiries and provide technical support via phone, email, and chat
- Troubleshoot technical issues and provide solutions to customers
- Escalate issues to the appropriate team members when necessary
- Document customer interactions and maintain accurate records
- Stay up-to-date on product features and technical specifications
- Collaborate with cross-functional teams to resolve customer issues
- Provide feedback to the product team to improve customer experience

Skills and Qualifications

- 1-6 years of experience in customer support or a related field
- Excellent communication and interpersonal skills
- Strong technical skills and ability to troubleshoot technical issues
- Familiarity with CRM software and customer support tools
- Ability to work independently and in a team environment
- Bachelor's degree in a related field preferred
- Fluency in English and at least one regional language

  • Hyderabad, Telangana, India Support Revolution Full time

    Junior Security System AnalystAre you passionate about cybersecurity and cloud technologies? Do you want to work on cutting-edge global projects while developing your skills in a fast-paced, high-growth company?Come and join us as a Junior Security System Analyst This is your chance to gain hands-on experience, enhance your technical skills, and grow in a...


  • Hyderabad, Telangana, India Artech Infosystems Private Limited Full time

    Job DescriptionJob Description :Job Title : Customer Service AnalystLocation: Hyderabad, IndiaWork from Office (Work from Home not applicable)As a Customer Service Analyst, you'll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. The primary role of the customer service...


  • Hyderabad, Telangana, India GHX Full time

    General SummaryA Customer Support Analyst Level III works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-III will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this...


  • Hyderabad, Telangana, India Artech Infosystems Private Limited Full time

    We are seeking a skilled Customer Support Analyst to enhance our technical support services. The ideal candidate will have a proven track record of providing exceptional customer service and support, as well as a strong technical background.Responsibilities:Respond to customer inquiries and provide technical support via multiple communication...


  • Hyderabad, Telangana, India Harmony United Psychiatric Care Full time

    Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential...

  • IT Support Analyst

    3 weeks ago


    Hyderabad, Telangana, India Qualcomm Full time

    Job DescriptionJob DescriptionCompany:Qualcomm India Private LimitedJob Area:Information Technology Group, Information Technology Group IT Support AnalystGeneral Summary:Job Responsibilities:Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking,...

  • Product Analyst

    2 weeks ago


    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...


  • Hyderabad, Telangana, India Vistex Full time

    Vistex is an SAP software solutions extensions partner serving businesses of all sizes worldwide across a spectrum of industries by managing their master data, contracts, pricing, rebates and incentive programs. Our solutions provide unprecedented visibility into the breadth and depth of go-to-market programs and enable businesses with insightful...

  • IT Support Analyst

    2 weeks ago


    Hyderabad, Telangana, India Qualcomm Full time

    Company: Qualcomm India Private Limited Job Area: Information Technology Group, Information Technology Group > IT Support Analyst General Summary: Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use...

  • IT Support Analyst

    5 hours ago


    Hyderabad, Telangana, India HCL Technologies Limited Full time

    Job OverviewWe are seeking an experienced IT support analyst to join our team at HCL Technologies Limited. As a key member of our application packaging department, you will be responsible for creating high-quality MSI packages using Adminstudio/Installshield and AppV 5.0/AppV 5.1/Numecent.Key ResponsibilitiesCreation of MSI packages using...


  • Hyderabad, Telangana, India GHX Full time

    General SummaryResponsible for providing effective customer and service support to the GHX user community. Primarily responsible for providing professional, courteous, and efficient support for GHX customers according to established procedures and application of critical thinking and GHX solution expertise. Position requires a commitment to improving the...


  • Hyderabad, Telangana, India Tata Consultancy Services Full time

    Job Summary:We are seeking a highly skilled Service Desk Analyst L1 to join our team at Tata Consultancy Services. This role involves providing top-notch technical support to our customers, resolving their IT-related issues in a timely and efficient manner.About the Role:Provide excellent English language voice and written communication skills to interact...


  • Hyderabad, Telangana, India Amazon Full time

    Amazon's Customer Service organization is looking to expand its software engineering team to help drive automation and defect reduction for customers. We are searching for smart, energetic and passionate Programmer Analyst to solve complex technical problems and to work with engineering and business teams distributed across the globe.Amazon's Customer...


  • Hyderabad, Telangana, India Oracle Full time

    Duties & Responsibilities  Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing...


  • Hyderabad, Telangana, India Solugenix Full time

    Overview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we've partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with...


  • Hyderabad, Telangana, India Oracle Full time

    Job DescriptionPosition Overview:- Position is for a Functional Support Analyst with a functional background in Fusion HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.- The main role of a Support Analyst is to troubleshoot...

  • Support Analyst

    4 days ago


    Hyderabad, Telangana, India Uplers Full time

    Job DescriptionExperience: 5.00 + yearsSalary: Confidential (based on experience)Expected Notice Period: 15 DaysShift: (GMT+05:30) Asia/Kolkata (IST)Opportunity Type: RemotePlacement Type: Full Time Permanent position(Payroll and Compliance to be managed by: LemonEdge)(*Note: This is a requirement for one of Uplers&apos client - A revolutionary Fintech...


  • Hyderabad, Telangana, India Amazon Full time

    AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development...


  • Hyderabad, Telangana, India Amazon Full time

    AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in the industry. As a member of the UC organization, you'll support the development...

  • Product Analyst

    2 weeks ago


    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...