Technical Analyst 4-Support

3 weeks ago

Hyderabad, Telangana, India Oracle Full time
Job Description

Position Overview:

- Position is for a Functional Support Analyst with a functional background in Fusion HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud customers. This work includes:

- Work directly with Customers for

- Advising on complex use of Oracle products

- Resolving highly complex and mission-critical issues

- Manage highly complex and critical customer issues

- Serve as Situation Manager on highly sensitive issues

- Consult with Management in directing resolution of critical Customer situations

- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions

- Formal mentoring for promoting the technical and professional development of others

- Creation/review of Knowledge Articles

Qualifications:

- Must have Skills

- 6+ years of experience in Implementation, support Oracle Fusion HCM products with at-least 1 implementation experience on SaaS HCM Products - Core HR, Absence, Benefits, Talent Management, Compensation, Time & Labor and Payroll

- Experience in Oracle Core HR, Absence, Benefits, Time & Labor and Payroll

- Has real-time hands-on functional/product and/or technical experience and/or worked with L1/L2/L3 level support and/or having equivalent knowledge.

- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios

- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

- Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis

- Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts

- Conduct training and knowledge sharing sessions

- Nice to have Skills

- Hands-on Configuration experience on at-least two or more tools-

- Core HR

- Absence

- Benefits

- Compensation

- Security

- Talent Management

- Payroll

- Recruitment

- Should have good knowledge on Fusion Cloud architecture, setup manager and activities.

- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.

- Should have knowledge of localizations

- Knowledge on Security setup would an added advantage.

- Experience in one of the following areas is seen as an advantage:

- OTBI Reports

- HCM Data Extracts (HDL)

- Payroll Batch Loader (PBL)

- PL/SQL

Others

- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers and follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills multi-lingual a plus
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.

Career Level - IC4

  • Junior Security System Analyst

    2 days ago

    Hyderabad, Telangana, India Support Revolution Full time

    Junior Security System Analyst Are you passionate about cybersecurity and cloud technologies?Do you want to work on cutting-edge global projects while developing your skills in a fast-paced, high-growth company?Come and join us as a Junior Security System AnalystThis is your chance to gain hands-on experience, enhance your technical skills, and grow in a...

  • Technical Support Analyst

    17 hours ago

    Hyderabad, Telangana, India Oracle Full time

    Job DescriptionTechnical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1^st level support for Oracle Hospitality Applications suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces, Oracle Payment Cloud Services.Duties & Responsibilities- Be part of a team of...

  • Junior Security System Analyst

    7 days ago

    Hyderabad, Telangana, India Support Revolution Full time

    Junior Security System AnalystAre you passionate about cybersecurity and cloud technologies? Do you want to work on cutting-edge global projects while developing your skills in a fast-paced, high-growth company?Come and join us as a Junior Security System Analyst This is your chance to gain hands-on experience, enhance your technical skills, and grow in a...

  • Technical Support Analyst

    3 weeks ago

    Hyderabad, Telangana, India Oracle Full time

    Duties & Responsibilities  Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing...

  • Technical Support Analyst

    3 weeks ago

    Hyderabad, Telangana, India Solugenix Full time

    Overview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we've partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with...

  • Technical Support Analyst

    3 weeks ago

    Hyderabad, Telangana, India UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Technical Business Analyst

    4 weeks ago

    Hyderabad, Telangana, India ThinkWise Consulting LLP Full time

    Job Title: Technical Business Analyst - Application Support Engineer (24X7 Support) Location: Hyderabad OR Pune Experience: 5+ Years Job Description: We are looking for a dedicated and experienced Technical Business Analyst to join our application support team, focusing on resolving issues for our Shopify-based systems. The ideal candidate will have over 7...

  • Technical Business Analyst

    4 weeks ago

    Hyderabad, Telangana, India ThinkWise Consulting LLP Full time

    Job Title:Technical Business Analyst - (Application Support Engineer)(24X7 Support)Location:Hyderabad OR PuneExperience:5+ YearsJob Description:We are looking for a dedicated and experienced Technical Business Analyst to join our application support team, focusing on resolving issues for ourShopify-based systems.The ideal candidate will have over 7 years of...

  • Application Support Analyst

    3 weeks ago

    Hyderabad, Telangana, India Solugenix Full time

    Overview Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades. As a pioneer in IT services, we've partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with...

  • Technical Support Analyst

    2 days ago

    Hyderabad, Telangana, India UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Customer Support Analyst

    7 days ago

    Hyderabad, Telangana, India Artech Infosystems Private Limited Full time

    Job DescriptionDescriptionWe are seeking a skilled Customer Support Analyst with 1-6 years of experience to join our team. The ideal candidate will have a proven track record of providing exceptional customer service and support, as well as a strong technical background.Responsibilities- Respond to customer inquiries and provide technical support via phone,...

  • Technical Support Expert

    13 hours ago

    Hyderabad, Telangana, India Oracle Full time

    Job OverviewThe role of Technical Support Analyst at Oracle involves providing technical support to customers using the Oracle Hospitality Suite across North America, EMEA, and Asia-Pacific. This position is responsible for handling complex customer scenarios, documenting solutions, and resolving product-related technical issues experienced by...

  • Technical Support Specialist

    4 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Job Description:We are seeking a highly motivated and organized Service Desk Analyst L1 to join our team at Tata Consultancy Services. As a member of our IT service desk team, you will be responsible for providing technical support to our customers via various channels.Main Responsibilities:Receive and respond to customer inquiries in a timely and...

  • IT Support Analyst

    3 days ago

    Hyderabad, Telangana, India HCL Technologies Limited Full time

    Job OverviewWe are seeking an experienced IT support analyst to join our team at HCL Technologies Limited. As a key member of our application packaging department, you will be responsible for creating high-quality MSI packages using Adminstudio/Installshield and AppV 5.0/AppV 5.1/Numecent.Key ResponsibilitiesCreation of MSI packages using...

  • Technical Operations Analyst

    3 days ago

    Hyderabad, Telangana, India TechnohandZ Full time

    TechHand Z is seeking a highly skilled Technical Operations Analyst to join our team. As a Technical Operations Analyst, you will be responsible for coordinating with internal teams for SIT, UAT support, and Production Rollout, performing Root Cause Analysis (RCA) for production system disruptions, and deploying bug fixes in the test environment.The ideal...

  • Technical Business Analyst

    3 weeks ago

    Hyderabad, Telangana, India DAZN Full time

    We are seeking a Technical Business Analyst with experience in mobile and TV application domain to join our dynamic team. The successful candidate will work closely with cross-functional teams, including development, QA, and leadership teams to ensure the timely delivery of high-quality applications across Android, iOS-based devices including mobile, TV and...

  • Technical Analyst 3-Support Fusion PPM Functional

    3 weeks ago

    Hyderabad, Telangana, India Oracle Full time

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic...

  • Commercial and Technical Consultant

    5 days ago

    Hyderabad, Telangana, India Saint-Gobain Technical Insulation Full time

    About the Role: As an Assistant Manager - Sales & Specification, you will play a critical role in driving sales growth through strategic planning, relationship-building, and effective communication. The successful candidate will have a proven track record of delivering results in a sales environment and possess excellent interpersonal and communication...

  • Product Analyst

    3 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...

  • Client Support Analyst

    2 weeks ago

    Hyderabad, Telangana, India Synchrony Full time

    Role Title Client Support AnalystCOMPANY OVERVIEW Synchrony NYSE SYF is a premier consumer financial services company delivering one of the industrys most complete digitally enabled product suites Our experience expertise and scale encompass a broad spectrum of industries including digital health and wellness retail telecommunications home auto ...