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Technical Business Analyst

4 weeks ago

Hyderabad, Telangana, India ThinkWise Consulting LLP Full time
Job Title: Technical Business Analyst - Application Support Engineer

(24X7 Support)

Location:

Hyderabad OR Pune

Experience:

5+ Years

Job Description:

We are looking for a dedicated and experienced Technical Business Analyst to join our application support team, focusing on resolving issues for our Shopify-based systems.

The ideal candidate will have over 7 years of experience in technical analysis and support roles, with a strong ability to troubleshoot and resolve issues quickly. Prior experience with Shopify is a significant advantage.

Key Responsibilities: Issue Resolution:

Analyze, diagnose, and resolve technical issues that arise within the Shopify environment, working closely with developers, stakeholders, and support teams.

Requirement Analysis:

Gather, analyze, and document requirements for issue resolutions and enhancement requests from various business units.

Root Cause Analysis:

Perform thorough root cause analysis for recurring problems and work with the development team to implement lasting solutions.

Prioritization & Triage:

Effectively prioritize incoming issues based on business impact and urgency, ensuring critical issues are resolved promptly.

Collaboration:

Work collaboratively with the Shopify development team to provide clear and actionable information for issue resolution and to improve system performance.

Client Interaction:

Communicate effectively with business stakeholders to understand their issues, provide regular updates, and guide them through resolution processes.

Process Improvement:

Identify opportunities to streamline support processes and suggest improvements for faster and more efficient resolutions.

Documentation:

Maintain up-to-date documentation of support processes, known issues, resolutions, and best practices for future reference.

Monitoring & Reporting:

Track support metrics and generate regular reports on issue trends and resolution efficiency.

Qualifications: Experience:

5+ years of experience as a Technical Business Analyst or Application Support Engineer, preferably in a fast-paced, high-volume environment.

Technical Proficiency:

Strong understanding of web technologies, including HTML, CSS, JavaScript, and APIs.

Familiarity:

Familiarity with Shopify or similar e-commerce platforms is a significant advantage.

Knowledge:

Knowledge of SQL or other data querying languages for data analysis.

Analytical Skills:

Strong problem-solving skills with the ability to analyze complex systems and data to identify and resolve issues.

Communication:

Excellent written and verbal communication skills, with the ability to simplify technical details for non-technical stakeholders.

Project Management:

Ability to manage and prioritize multiple support requests while maintaining attention to detail and meeting deadlines.

Documentation:

Experience creating and maintaining detailed technical and process documentation.

Team Player:

A collaborative mindset with the ability to work well within cross-functional teams.

Preferred Skills:
  • Experience working in Agile or Scrum environments.
  • Familiarity with logging and monitoring tools used for diagnosing issues.
  • Knowledge of SQL or other data querying languages for data analysis.