Technical Support Analyst
4 weeks ago
Overview
Solugenix is an information technology services firm that has a rich history of providing comprehensive technology services and solutions for more than five decades.
As a pioneer in IT services, we've partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald's, Microsoft, CITI Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others. Whether it's providing dedicated support centers, staffing quality teams, or delivering business service solutions, clients can always count on Solugenix.
Job Title : Technical Support Analyst (Voice)
Location : Remote
Timings : Any time between 5:30 PM and 7:30 AM IST (9 hours shift). 5 days in a week (may include Sat & Sun).
Position : Full Time
Required Experience : Min. 2 yrs. in Technical Support [Tech Support on Point-of-Sale System is a plus)
Summary of Job Function:
Provide technical support for custom point-of-sale software, hardware and peripherical devices over the phone or through remote management, delivering high customer satisfaction through excellent customer service. We're looking for individuals with excellent communication, technical expertise in networking and problem-solving skills to join our help desk.
Essential Duties and Responsibilities:
Answering inbound calls or emails and troubleshooting issues through to resolution Provide accurate documentation for all caller incidents. Following up with the customer on open issues Escalate advanced help requests as needed. Demonstrate excellent teamwork, good behaviour, and ability to work within approved processes.Competencies:
A general background in desktop support and network communications. Comfortable with Windows O/S, Linux, Office, Exchange, SQL. Strong customer service experience. Strong problem-solving and research skills with the ability to take ownership of a problem. Ability to support customers with various knowledge levels. MUST be fluent in English with exceptional written and verbal communication skills.Responsibilities
Infrastructure:
Wired Internet connection (cable/broadband)- WIFI is NOT permitted or supported on the provided work equipment. Internet Service Speed Minimum: 20 Mbps download / 5 mbps upload. Distraction free work environment. Whether it's your bedroom with a desk set up or a designated office within your home, you should be able to close a door to outside distractions and noise.Mandatory Skills:
Excellent Verbal and Written Communication Skills. Email Etiquettes. Attention to Detail. Typing Skills (speed and accuracy); at least 35+ wpm.Qualifications
Desired Skills:
Experience working on a service management tool preferably ServiceNow (other alternatives Zendesk/Salesforce Service Cloud/ Freshdesk/Jira Service Management .Education & Certifications:
Any Graduate. Socialize this job opportunity to a friend, colleague, or family member:-
Junior Security System Analyst
1 week ago
Hyderabad, Telangana, India Support Revolution Full timeJunior Security System Analyst Are you passionate about cybersecurity and cloud technologies?Do you want to work on cutting-edge global projects while developing your skills in a fast-paced, high-growth company?Come and join us as a Junior Security System AnalystThis is your chance to gain hands-on experience, enhance your technical skills, and grow in a...
-
Technical Support Analyst
7 days ago
Hyderabad, Telangana, India Oracle Full timeJob DescriptionTechnical Support Analyst - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1^st level support for Oracle Hospitality Applications suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces, Oracle Payment Cloud Services.Duties & Responsibilities- Be part of a team of...
-
Junior Security System Analyst
2 weeks ago
Hyderabad, Telangana, India Support Revolution Full timeJunior Security System AnalystAre you passionate about cybersecurity and cloud technologies? Do you want to work on cutting-edge global projects while developing your skills in a fast-paced, high-growth company?Come and join us as a Junior Security System Analyst This is your chance to gain hands-on experience, enhance your technical skills, and grow in a...
-
Technical Support Analyst
4 weeks ago
Hyderabad, Telangana, India Oracle Full timeDuties & Responsibilities Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voice support to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific. Handling complex customer scenarios, documenting solutions, and effectively providing...
-
Technical Support Analyst
6 days ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeJob DescriptionThe Technical Support Analyst - Infrastructure Expert will be responsible for providing technical support to employees and system end-users for infrastructure, internal systems, and desktop hardware and software.This role involves addressing and resolving failures, problems, and questions relating to the operation of workstations, laptops,...
-
Hyderabad, Telangana, India TriOptus Full timeJob Title : Technical Business Analyst (Application Support Engineer). Location : Hyderabad OR Pune, India (No Relocation). Experience : 5+ Years. Position type : FTE. (24X7 Support). Job Description : We are looking for a dedicated and experienced Technical Business Analyst to join our application support team, focusing on resolving issues for our...
-
Technical Analyst 4-Support
3 weeks ago
Hyderabad, Telangana, India Oracle Full timeJob DescriptionPosition Overview:- Position is for a Functional Support Analyst with a functional background in Fusion HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.- The main role of a Support Analyst is to troubleshoot...
-
Technical Support Analyst
4 weeks ago
Hyderabad, Telangana, India UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Customer Support Analyst
2 weeks ago
Hyderabad, Telangana, India Artech Infosystems Private Limited Full timeJob DescriptionDescriptionWe are seeking a skilled Customer Support Analyst with 1-6 years of experience to join our team. The ideal candidate will have a proven track record of providing exceptional customer service and support, as well as a strong technical background.Responsibilities- Respond to customer inquiries and provide technical support via phone,...
-
Technical Support Analyst
1 week ago
Hyderabad, Telangana, India UnitedHealth Group Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...
-
Technical Support Expert
7 days ago
Hyderabad, Telangana, India Oracle Full timeJob OverviewThe role of Technical Support Analyst at Oracle involves providing technical support to customers using the Oracle Hospitality Suite across North America, EMEA, and Asia-Pacific. This position is responsible for handling complex customer scenarios, documenting solutions, and resolving product-related technical issues experienced by...
-
Technical Support Specialist
5 days ago
Hyderabad, Telangana, India Ideagen Full timeAbout UsIdeagen is a leading provider of software solutions that make a real difference in people's lives. From ensuring the safety of food on our tables to helping doctors and nurses care for the sick, Ideagen's software is used by millions of people every day.We have offices all over the world, including America, Australia, Malaysia, and India, with people...
-
Technical Support Engineer
4 days ago
Hyderabad, Telangana, India FinacPlus Full timeResponsibilitiesAs an IT Desktop Support specialist, your key responsibilities will include:* Installing, configuring, and managing Windows and Mac systems for optimal performance* Upgrading hardware and software applications as required* Creating and managing user accounts, system permissions, and network access controls* Troubleshooting and resolving...
-
Technical Business Analyst
5 days ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeRole: Technical Business Analyst Required Technical Skill Set: Technical Business AnalystDesired Experience Range: 8 - 10 yrsLocation of Requirement: HyderabadNotice period: ImmediatelyJob Description:Requirements elicitation and documentation ability,Modeling / mapping as-is and to-be business processes,Writing EPICs/User Stories, Jira,...
-
Product Analyst
3 weeks ago
Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full timeAbout Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...
-
Frontline IT Support Analyst
2 days ago
Hyderabad, Telangana, India Ivy Full timeAbout UsIvy is a global software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown into an innovative company creating solutions used by millions worldwide. Our focus on quality drives us to deliver excellence day in, day out.Job OverviewThis role is part of our...
-
Technical Support Security Analyst
3 weeks ago
Hyderabad, Telangana, India Construction Specialties, Inc. Full timeTechnical Support Security Analyst - ( 250000W )**Description****Key Responsible Areas:**+ Implement and monitor security solutions, including identity assurance (multi-factor authentication, identity security solutions).+ Administer security tools for intrusion detection/prevention, vulnerability management, endpoint detection and response (EDR), Security...
-
Technical Business Analyst
7 days ago
Hyderabad, Telangana, India Tata Consultancy Services Full timeRole: Technical Business Analyst Required Technical Skill Set: Technical Business Analyst Desired Experience Range: 8 - 10 yrs Location of Requirement: Hyderabad Notice period: Immediately Job Description: Requirements elicitation and documentation ability, Modeling / mapping as-is and to-be business processes, Writing EPICs/User Stories, Jira,...
-
Technical Support Specialist
7 days ago
Hyderabad, Telangana, India Genpact Full timeAt Genpact, we are committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. As an IT Service Desk Professional, you will play a vital role in delivering exceptional service to our clients.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you...
-
Technical Support Team Lead
7 days ago
Hyderabad, Telangana, India AmplifAI Full timeAmplif AI SolutionsThe ideal candidate for this position is an experienced technical support leader who can manage a team of service desk analysts. As the lead, you will be responsible for delivering world-class technical support to our global client base.The key responsibilities of this role include providing first-line technical support to clients and...