Technical Support Engineer

7 days ago


Hyderabad, Telangana, India FinacPlus Full time
Responsibilities

As an IT Desktop Support specialist, your key responsibilities will include:

* Installing, configuring, and managing Windows and Mac systems for optimal performance

* Upgrading hardware and software applications as required

* Creating and managing user accounts, system permissions, and network access controls

* Troubleshooting and resolving IT-related incidents through a ticketing system

* Providing support for Microsoft Office 365 applications and integrations

* Monitoring system performance and security using patch management and endpoint security tools

* Maintaining IT asset inventory, tagging, and tracking

* Developing and maintaining Standard Operating Procedures (SOPs) and system documentation

* Collaborating with IT managers, analysts, and system administrators on IT projects and upgrades

* Providing technical support and user training to employees

* Assisting in maintaining network file systems and overall IT infrastructure

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