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Frontline IT Support Analyst

1 week ago

Hyderabad, Telangana, India Ivy Full time
About Us

Ivy is a global software and support services provider, partnering with one of the world's biggest online gaming and entertainment groups. Founded in 2001, we've grown into an innovative company creating solutions used by millions worldwide. Our focus on quality drives us to deliver excellence day in, day out.

Job Overview

This role is part of our Global Command Centre, which provides critical support to our business teams, internal technology, and partners. As a Support Operations analyst, you'll be the first point of contact, ensuring timely and effective issue resolution.

Responsibilities
  • Resolve customer issues promptly and efficiently
  • Work closely with technical engineers to ensure smooth operations
  • Analyze incident reports and implement corrective actions
  • Develop and maintain our knowledge base for future reference
  • Collaborate with cross-functional teams to improve processes