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Customer Support Expert L1

2 weeks ago

Hyderabad, Telangana, India Tata Consultancy Services Full time

Job Summary:

We are seeking a highly skilled Service Desk Analyst L1 to join our team at Tata Consultancy Services. This role involves providing top-notch technical support to our customers, resolving their IT-related issues in a timely and efficient manner.

About the Role:

  • Provide excellent English language voice and written communication skills to interact with customers.
  • Basic Infra L1 experience (windows, network, office 365, MS Dynamics, Bomgar, Snow etc.) is required for this position.
  • Willingsness to work in 24/7 operations including night shifts and weekends is essential.

Key Responsibilities:

  • Assist customers with IT-related issues via phone, email, or chat platforms.
  • Collaborate with internal teams to resolve complex technical problems.
  • Stay up-to-date with the latest technologies and tools to provide effective support.

Requirements:

  • IT/Application Service Desk agent experience using Genesys/CISCO voice platforms.
  • ITIL V4 Foundation certification is desired but not mandatory.
  • Infrastructure technical support experience is necessary for this role.