Consultant - L1 IAM Operations Support Engineer

3 weeks ago


Hyderabad, Telangana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Consultant - L1 IAM Operations Support Engineer
We are seeking an L1 IAM Operations Support Engineer to provide first-level support for Identity and Access Management (IAM) operations. The role involves monitoring, troubleshooting, and assisting in the administration of IAM-related technologies, ensuring seamless access control and security compliance.
Responsibilities

• Handle user account creation, modification, and deletion requests.

• Perform password resets and unlock accounts.

• Monitor and troubleshoot AD replication and login issues.

• Assist in basic certificate issuance and renewal.

• Identify and escalate expired or revoked certificates.

• Monitor key rotation schedules and expiration alerts.

• Assist in provisioning and revoking encryption keys.

• Ensure RDP licensing services are running and accessible.

• Assist users with connection and licensing errors.

• Perform user provisioning and deprovisioning.

• Reset MFA tokens and troubleshoot login issues.

• Monitor Okta logs for anomalies and escalate security concerns.

• Execute basic identity lifecycle tasks (account provisioning, access requests).

• Monitor role assignments and escalate discrepancies.

• Assist with access certification campaigns.

• Grant and revoke access to secrets based on approvals.

• Monitor vault access logs and escalate anomalies.

• Assist with secret rotation policies.

• Provide first-line support for privileged access requests.

• Reset passwords for managed accounts as per SOPs.

• Monitor CyberArk vault access logs and escalate unusual activity.

• Assist in basic DNS record changes (A, CNAME, TXT).

• Troubleshoot basic DNS resolution issues.

• Monitor IAM services for outages and performance issues.

• Acknowledge and escalate alerts based on severity.

• Generate periodic health reports for IAM infrastructure.
Qualifications we seek in you
Minimum Qualifications / Skills


• Basic understanding of IAM concepts and security best practices.

• Hands-on experience with Active Directory, Okta, SailPoint, or similar IAM solutions.

• Familiarity with ticketing systems (ServiceNow, JIRA, etc.).

• Strong troubleshooting and problem-solving skills.

• Good communication and documentation skills.
Preferred Qualifications/ Skills

• Certifications like CompTIA Security+, Microsoft Azure Fundamentals (AZ-900), Okta Certified Professional, or SailPoint IdentityNow Certified Associate are a plus.

• Experience in ITIL-based support environments.



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