Quality Team Lead- BPO

3 days ago

Hyderabad, Telangana, India Tech Mahindra Full time
Job Title: Quality Team Lead

Location: Hyderabad

Job Summary

The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.

Key Responsibilities

- Lead, mentor, and motivate a team of Quality analysts to achieve operational goals.
- Identify data quality challenges and proactively mitigate the issues.
- Implement data quality policy and validation rules.
- Monitor day-to-day activities of Quality analysts to ensure adherence to SLAs, quality metrics, and client guidelines.
- Track team performance using data quality KPIs and provide actionable feedback to team members.
- Collect, analyze, and interpret complex data related to quality control processes, utilizing tools and techniques to identify trends, patterns, and areas for improvement.
- Generate comprehensive reports and presentations to communicate findings and recommendations to stakeholders.
- Identify and address quality issues promptly.
- Identify and recommend improvements to quality control processes.
- Implement corrective and preventive actions.
- Collaborate with the Process Excellence and data creation teams to implement best quality practices in mapping operations.
- Provide regular updates to Quality Manager on team performance and process improvements.
- Ensure compliance with relevant quality standards, regulations, and industry best practices.

Qualifications

Education

- Any Graduate.
- Additional certifications in quality management (e.g., ISO 9001, Six Sigma) are desirable.

Experience

- 5+ years of experience in quality control management.
- Proven track record of delivering high-quality results.
- At least 1 year of experience in Quality supervisory role or 2 years of experience in Quality Analyst role.

Skills

- Strong leadership and interpersonal skills.
- Excellent analytical and problem-solving abilities.
- Knowledge of quality control methodologies and tools.
- Strong communication and reporting skills.
- Ability to work effectively in a fast-paced environment.

  • Quality Team Lead- BPO

    45 minutes ago

    Hyderabad, Telangana, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Team LeadLocation: HyderabadJob SummaryThe Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.Key ResponsibilitiesLead, mentor, and motivate a team of Quality analysts to achieve...

  • Quality Team Lead- BPO

    2 weeks ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    Job Title: Quality Lead – Mapping OperationsBand: U3Location: HyderabadJob SummaryThe Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards.Key ResponsibilitiesLead, mentor, and motivate a team of...

  • Quality Team Lead- BPO

    2 weeks ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    Job Title : Quality Lead – Mapping Operations Band : U3 Location : Hyderabad Job Summary The Quality Lead for Mapping Operations will oversee a team responsible for quality checks of map data. The ideal candidate should have strong understanding of mapping data quality frameworks, processes and standards. Key Responsibilities Lead, mentor, and motivate a...

  • Telecalling Team Lead

    2 hours ago

    Hyderabad, Telangana, India NNG Realty Full time US$ 50,000 - US$ 1,00,000 per year

    Responsibilities:* Manage outbound calling campaigns* Meet sales targets through effective communication* Collaborate with BPO sales team* Lead telecalling team to achieve goals* Maintain high call quality standards*Create reports and dashboardFood allowanceHealth insuranceProvident fund

  • Team Lead

    2 weeks ago

    Hyderabad, Telangana, India Firstsource Full time

    Job Title: Team Leader Call Centre operationsJob Type: Full TimeFunction/Department: Health Plan and Healthcare ServicesLocation: HyderabadRoles & ResponsibilitiesTeam Management & Coaching:Lead, mentor, and motivate a team of call centre executives to achieve KPIs (productivity, quality, resolution, satisfaction).Conduct regular performance reviews,...

  • Senior Quality Assurance Officer Team Lead

    3 days ago

    Hyderabad, Telangana, India beBeeQuality Assurance Officer Team Leader Full time ₹ 20,00,000 - ₹ 25,00,000

    About Us Transcend Street Solutions is a global Fintech company headquartered in New Jersey, USA, with a global technology center in Hyderabad.We are on an exciting journey to help capital market participants improve financial performance, operational efficiency, and risk management.With game-changing technology solutions deployed at world-leading banks,...

  • Quality Auditor-BPO, Hyderabad

    2 weeks ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    We are hiring for the role of Quality Auditor- BPO with minimum 1 year of experience in Hyderabad-Hi-Tech City Looking for someone with knowledge on: KRA and KPIs of QA 7QC Tools Feedback process Fatal/non Fatal errors Call Calibration Dip Check and quality related framework Dip check and BQ Improvement PIP Management Shifts- rotational 5 days working If...

  • Team Lead

    7 days ago

    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites:Handling a team of 5-10 membersOversee and manage the wealth portfolios of our HNI clients.Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction.Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios.Stay abreast...

  • Team Lead

    3 days ago

    Hyderabad, Telangana, India Team Leader - Wealth Full time

    Roles and Responsibiliites: Handling a team of 5-10 members Oversee and manage the wealth portfolios of our HNI clients. Engage in meaningful relationship development, understanding the unique needs of each client and ensuring the highest levels of satisfaction. Leverage Maxiom's innovative FinTech tools and platforms to optimize client portfolios. Stay...

  • Strategic Team Lead

    13 hours ago

    Hyderabad, Telangana, India beBeeLeadership Full time ₹ 17,46,000 - ₹ 24,97,000

    Senior Leadership OpportunityWe are seeking a skilled professional to drive business excellence and lead high-performing teams.This role requires a unique blend of leadership acumen, technical expertise, and interpersonal skills to effectively manage customer relationships, drive process improvements, and achieve business targets.Key Responsibilities:Lead...