Customer Care Manager

3 weeks ago


Navi Mumbai Mumbai City Mumbai, India Amor Management Consultants Full time
Job Description

We are seeking a Customer Care Manager to oversee customer interactions and ensure high levels of satisfaction. This role involves handling customer inquiries, complaints, and feedback, as well as coordinating with various teams to resolve service-related issues efficiently.

Role & Responsibilities

- Handle customer queries, complaints, and feedback through phone, email, and in-person interactions.
- Ensure timely resolution of service-related issues to enhance customer satisfaction.
- Coordinate with service, sales, and technical teams to resolve customer concerns.
- Maintain service records and prepare customer feedback reports.
- Conduct follow-up calls post service/vehicle delivery to ensure customer satisfaction.
- Manage service appointment scheduling and ensure smooth workflow at service centers.
- Support in implementing customer care campaigns and loyalty programs.
- Escalate unresolved issues to higher management as needed.

Skills Required

- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict resolution abilities.
- Proficiency in managing customer queries and complaints across multiple channels.
- Ability to coordinate effectively with cross-functional teams.
- Experience in maintaining service records and generating reports.
- Knowledge of customer care campaigns and loyalty programs.

  • Mumbai, Maharashtra, India Nielsen Full time

    We are presently looking for an Assistant Manager within our Customer Care team In this role you willsupervise the operations of the Customer Care team who provide day-to-day support to Gracenotecustomers This includes monitoring ticket resolution times and responses to our customer ensuring thestaff is well trained and the work is equally distributed ...


  • Mumbai, Maharashtra, India Flowing Water Films Private Limited Full time

    Job Title: Customer Care Executive - OTT SupportJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Executive. As a Customer Care Executive - OTT support, you will be responsible for providing exceptional customer service, resolving issues, and ensuring a seamless viewing experience for our...


  • Mumbai, India The Hiring Master Full time

    **Company description** Consultancy hiring for my client **Job description** Role and Responsibility: 1. Responsible for all the Customer Care related activities. 2. Handle customer Complaints, In-Bound calls, Out-Bound calls. 3. Maintain Customer complaint records and forward to the respective Quality team for proper solution and follow-up for complaint...


  • Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    **Job Title**: Customer Care Executive **Location**: Navi Mumbai, Maharashtra **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**:Communication skills **Qualifications**: - H.S. (12th) pass or any...


  • Navi Mumbai, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    **Job Title**: Customer Care Executive **Location**: Navi Mumbai, Maharashtra **Overview**: - The Customer Support Associate is responsible for providing excellent customer service to customers by handling their queries, providing product and service knowledge, taking/canceling orders, and recording details of complaints. **Skills**: - Communication...


  • Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000

    Customer Service Representative Job DescriptionWe are seeking a customer-focused individual to handle customer care calls, resolve queries, and process orders.The ideal candidate will possess strong communication skills, attention to detail, and prior experience in customer service.Key Responsibilities:Handle inbound and outbound customer care calls in a...


  • Panvel City, Navi Mumbai, Maharashtra, India Sulfast Chemical Industries Full time

    Position: Customer Care / Admin **Job Description**: Must be Fluent in English Speaking, Experience in Tally software, Excel and Mail drafting, 2+ years experience, Handling Customer calls and mail, Coordinating with marketing team, Generating Sales Report. Pay: ₹15,000.00 - ₹23,000.00 per month **Benefits**: - Health insurance - Leave encashment -...


  • Navi Mumbai, India ARME Consulting Full time

    **Urgent openings for a BPO in Navi Mumbai** **Limited Vacancies available.** **Position**: Customer Care Executive **Salary**: 20k+Allowances **Location**: Turbhe, Navi Mumbai **Requirements**: - Must have Good Communication and Convincing skills in English - Knowledge of MS Excel and E mail - Must be able to read, write and speak in English -...


  • Navi Mumbai, India Work Benches Technologies Full time

    **We are looking for a Customer Care Executive!!!** **Location - **Ghansoli, Navi Mumbai **Key Responsibilities -** - Engage with customers via phone, offering effective solutions and assistance. - Swiftly resolve inquiries about our products and services, ensuring customer satisfaction. - Play a pivotal role in gathering valuable feedback to drive...


  • Mumbai, India The OmniJobs Full time

    **Job Title**: Customer Care Executive (Work from Home) **Position**: Customer Care Executive (Freshers Only) **Location**: Work from Home (India) **Salary**:2-3 LPA **Company Overview**: OmniJobs, a leading company in the training & placement sector, is seeking enthusiastic and dedicated individuals to join our team as Customer Care Executives. We...