Operations Excellence Manager

3 weeks ago


Bengaluru India DriveX Full time

Job Description Job Description What you'll lead: - Continuous Improvement: Spot gaps, drive enhancements, and boost operational efficiency. - Process Standardization: Build and implement unified processes across all retail locations for a seamless customer experience. - Cross-Functional Collaboration: Work closely with multiple teams to align improvement initiatives and deliver integrated solutions. - Kaizen & Excellence Projects: Lead Kaizen events and bring expert problem-solving to targeted business areas. - Project Leadership: Run and coordinate high-impact, cross-functional projects and ensure they deliver business outcomes. Why This Role Matters - You'll be a strategic driver of our operations not just firefighting, but shaping how we scale. - High visibility: you'll interact with senior leadership and lead transformation across business functions. - Growth opportunity: as we expand, this role can evolve into a center-of-excellence head or a senior operations leadership function. - Impact: your work will directly influence operational efficiency, cost optimization, and team productivity. Requirements - Minimum 10 years of experience in operations, process improvement, or business transformation roles. - Deep understanding of operational excellence frameworks / methodologies (Lean, Six Sigma, TPM, etc.). - Proven experience in leading OpEx / continuous improvement projects and driving measurable business impact. - Excellent stakeholder management: able to work with cross-functional teams and senior leadership. - Experience in change management and building operational capabilities within teams. - Strong communication and presentation skillscomfortable running workshops, training, and steering committees. - Strong background in Customer Excellence, Continuous Improvement, Retail Ops, or similar domains - Proven experience running process optimization projects - Solid collaboration, communication, and stakeholder management skills.



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