Debt Recovery officer
4 weeks ago
1. Debt Collection & Follow-ups
- Contact defaulters via phone, email, or written communication to request payment.
- Follow up regularly with debtors to ensure timely recovery.
- Negotiate payment plans or settlements as per company policies.
2. Account Review & Assessment
- Review customer accounts and identify overdue payments.
- Analyze the financial history and repayment capacity of debtors.
- Recommend accounts for legal action or escalation, if necessary.
3. Documentation & Record Keeping
- Maintain accurate records of all communication and payment commitments.
- Update databases with debtor information, interactions, and payment status.
- Prepare reports on debt recovery progress for management.
4. Customer Interaction
- Handle objections or disputes related to the debt professionally.
- Educate customers on payment terms and the consequences of non-payment.
- Provide exceptional customer service while maintaining firmness on recovery.
5. Coordination with Internal Teams
- Collaborate with finance, sales, and legal teams to resolve disputes or verify invoices.
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2 minutes ago
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2 minutes ago
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1 week ago
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