Telecaller

5 hours ago

Bengaluru, Karnataka, India DKL COLLECTION AGENCIES LLP Full time
Company Overview: DKL COLLECTION AGENCIES LLPLegal Structure: Limited Liability Partnership (LLP)Date of Incorporation: 29 April 2025 Registered Office and work place No.

6, First Floor, Pipeline Road, Prem Nagar, Laggere, Bangalore North, Karnataka, India – 560058 Key Responsibilities Debt Recovery Calls: Contact customers with overdue payments to remind, negotiate, and facilitate repayment.

Account Follow-Up: Track assigned accounts, maintain regular follow-ups, and escalate unresolved cases.

Payment Coordination: Guide customers on payment modes, timelines, and resolve basic queries related to dues.

Documentation: Accurately record call outcomes, payment commitments, and update CRM or collection software.

Compliance Adherence: Ensure all interactions follow RBI guidelines, company policies, and ethical standards.

Skip Tracing Support: Assist in locating unreachable customers using available data and tools.

Feedback Loop: Share recurring customer concerns or disputes with the legal or escalation team for resolution.

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