Manager - Process Excellence

3 weeks ago

Bengaluru India Meesho Full time

Job Description

About The Team

Grocery has the biggest share of the overall retail spend in India and is projected to be an $800B market in 2024-25, of which the majority contribution comes from non-Metro cities. The grocery market in Metro has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players to disrupt the lower-tier cities. At Superstore, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier (non-Metro) cities of India which is currently dominated by offline players. We are on the journey of creating a hyperlocal marketplace for groceries and solving the intermediate inefficiencies in the distribution system. Superstore is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and something big.

About The Role

As a Manager - Process Excellence, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.

What You Will Do

- Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics.
- Own a key part of user experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers.
- Participate in building strategy as an advocate for better user experience from the vantage point the programs you own.
- Influence product development choices using data and insights which originate from in-depth knowledge of your program.
- Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes.
- Engage the Meesho Leadership as active stakeholders in problem-solving for your programs.
- Manage internal and external stakeholders to ensure success of the programs you own.
- The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.

What You Will Need

- 5 + yrs of experience in operations management within the e-commerce industry. Strong knowledge of supply chain and logistics.
- Experience in Fulfillment, 3PL Logistics and the entire supply chain process, and experience in similar tech startups preferred.
- Strong problem solving and analytical skills.
- Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high impact activities, and work on complex projects.
- Data driven and inquisitive approach.

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