Process Excellence Manager
2 days ago
At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation's K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.
Summary:
We are seeking a detail-oriented and analytical Process Excellence Manager to join our team. This role is responsible for identifying, evaluating, designing, and improving business processes to enhance efficiency and effectiveness across the organization. The ideal candidate will collaborate with various departments to identify process gaps, recommend solutions, and ensure smooth implementation of process improvements.
Essential duties/responsibilities:
Partner with functional leaders to gather requirements, document processes, and propose enhancements. Analyze current business processes and workflows to identify inefficiencies and areas for improvement. Drive process governance, ensuring alignment with enterprise process architecture and principles. Develop process maps, flowcharts, and models to illustrate process changes. Identify automation opportunities and collaborate with IT teams to implement technology solutions. Continuously identify and champion opportunities for operational excellence across functions. Facilitate workshops and meetings to discuss process improvements with cross-functional teams. Monitor the effectiveness of process changes and make further recommendations as necessary. Ensure compliance with industry standards, regulations, and company policies. Provide training and support to employees on new and updated processes. Generate reports and provide insights to management regarding process performance and efficiency metrics.
Required Job Skills and Abilities:
- Strong analytical and problem-solving skills.
- Highly skilled in leading productive discussions and fostering team collaboration.
- Strong proficiency in process mapping methodologies and business intelligence software.
- Strong application experience of Lean, Six Sigma, or other process improvement methodologies.
- Excellent communication and stakeholder management skills.
- Ability to work independently and collaboratively in a virtual, team-oriented environment.
- Strong attention to detail and organizational skills.
- Proficiency in project management principles.
- Experience developing and implementing automation and AI improvements
Required Education and Experience:
- Bachelor's degree in Business Administration, Management, Information Systems, or a related field.
- 5+ years proven experience as a Business Process Analyst, Business Analyst, or similar role.
- Certification in Business Process Management (BPM), Lean Six Sigma, or related disciplines is a plus.
- Experience with Celonis, Workday and Salesforce is a plus.
Travel:
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