 
						Process Excellence Manager
3 weeks ago
We are exclusively seeking only Six Sigma Black Belt professionals currently working at Manager or Senior Manager level to lead impactful Process Excellence initiatives.
Operations Manager – Process Excellence
Location: Pune, Maharashtra
Type: Full-Time | Hybrid (3 days in office)
Experience: 10-17 Years (with strong Lean Six Sigma expertise - Black Belt)
Are you passionate about driving process excellence, continuous improvement, and business transformation? We’re looking for an Operations Manager – Process Excellence to lead high-impact improvement projects, manage vendor governance, and drive service delivery at scale.
What You’ll Do
✔️ Lead and mentor Lean Six Sigma projects using DMAIC, Kaizen, and other improvement frameworks
✔️ Act as a subject matter expert in Continuous Improvement – toolkits, methodologies, and governance
✔️ Manage end-to-end vendor lifecycle – from RFP to contract to billing & governance
✔️ Deliver cross-functional projects with Agile & traditional methodologies
✔️ Build process excellence practices in a hub-and-spoke model supporting multiple business units
✔️ Drive service governance, SLAs, KPIs, and performance management
✔️ Conduct CI/Lean trainings and capability-building programs
️ Key Skills & Expertise
Lean Six Sigma Black Belt Certification (mandatory)
Expertise in DMAIC, Kaizen, PDCA, VSM, RCA, Control Planning
Strong experience in process re-engineering, vendor governance, SLAs, and service delivery frameworks
Tools: Minitab, MS Visio, Power BI, MS Project, Jira, Smartsheet, Excel
Project management certifications (PMP, PRINCE2, Agile) – preferred
ITIL or formal service management knowledge – added advantage
Behavioral Competencies
✅ Strong stakeholder management with senior leaders & vendor partners
✅ Analytical problem solver with structured thinking
✅ Adaptable, collaborative, and results-driven mindset
✅ Experience in change management & cross-functional leadership
Qualifications
Bachelor’s degree in Business / Computer Science / Engineering (Master’s preferred)
• 10+ years of experience, including:
• 5+ years leading Lean Six Sigma projects
• 2+ years in service management roles
This is an exciting opportunity to make a real impact on efficiency, innovation, and transformation within a global-scale organization.
If you have the right expertise and are ready to take your career to the next level, apply today or share your profile
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