Senior Process Manager
3 hours ago
Qualifications
- Education: Bachelor’s or master’s in business or engineering
- Certifications: Certifications such as LEAN or Six Sigma is a must. PMP is highly preferred
Skills and experience
Sr. Process Manager should have overall experience of 12-15 years with following skills and experience
- 5+ years of experience in business process analysis. Project management experience is preferred.
- Expert in doing analysis on Excel or other analytical tools
- Proven experience in business process efficiency, automation and change management.
- Strong analytical skills with the ability to collect, interpret complex data and identify root causes to help solve problems
- Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
- Must be a team player and able to work effectively at all levels in an organization
- Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
- Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3/v4, TQM or ISO 9000:2000.
- Familiarity with process mapping and modelling techniques.
- Familiarity with automation, data analytics and visualization tools is a must
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