Manager - Process Excellence (RCM)

Job Description Create the future of e-Health together with us by becoming a Manager Process Excellence (RCM) At CompuGroup Medical, our mission is to build groundbreaking solutions for digital healthcare. We aim to revolutionize how healthcare professionals produce, access, and utilize information, enabling them to focus on the core value of their work: patient outcomes. As one of the Best in KLAS organizations in the industry, we offer a full scope of Electronic Health Records (EHR), Billing, Payment services, and Revenue Cycle Management (RCM) services. We provide our team members with training and solutions to grow across various technologies and processes. What You Can Expect From Us - High Performing Team: You will be part of a close-nit, elite team within CGM that will move fast, with accuracy and hit deadlines with confidence. - In-Person Team Environment: The role and the team will be onsite in Noida. We're making work human again. No more working with people that you never meet in person. In this role, you will build in-person relationships with your team, and friendships for years to come. - Comprehensive Benefits: Extensive group health and accidental insurance programs. - Seamless Onboarding: A safe digital application process and a structured onboarding program. - Engagement Activities: Tons of fun at work with engagement activities and entertaining games. - Career Growth: Various career growth opportunities and a lucrative merit increment policy. - Flexible Transportation: Choose between a self-transport allowance or our pick-up/drop-off service. - Subsidized Meals: Enjoy our kitchen and food hall with subsidized meals, for your convenience. Job Summary The Quality Manager is responsible for developing and executing quality assurance strategies, driving process improvement initiatives, conducting audits, and ensuring adherence to SOPs, compliance standards, and SLAs across operational teams. This role serves as a key link between operations and senior leadership to foster a culture of continuous improvement and performance excellence. Key Responsibilities & Duties Quality Assurance & Audit Management - Design, implement, and monitor audit plans across key verticals/functions. - Ensure 100% audit coverage as per SLA and report findings to stakeholders with RCA and CAPA. - Analyze audit trends, identify recurring errors, and lead quality improvement initiatives. - Review and maintain updated SOPs, workflows, and quality frameworks. Process Excellence & Improvement - Drive Lean, Six Sigma, or other continuous improvement projects to eliminate defects and reduce variation. - Work closely with cross-functional teams to improve process efficiency and reduce operational risk. - Track and monitor key performance indicators (KPIs) and quality metrics. Stakeholder Management - Collaborate with Operations, Training, HR, and Compliance teams to ensure alignment on quality objectives. - Prepare and present quality dashboards and monthly business reviews (MBRs) to leadership and clients. - Handle escalations, RCA reporting, and provide insights for strategic decision-making. Team & People Management - Lead, coach, and mentor a team of quality analysts/auditors across multiple functions or clients. - Drive knowledge management and upskilling of the team through training and workshops. Qualification/Experience - 23 years of experience in Quality/Process Excellence roles, with at least 2+ years in a managerial capacity. - Experience in working with US healthcare processes (AR, Charge, Coding, etc.) - Familiarity with audit tools, quality dashboards, and compliance frameworks. - Exposure to client-facing roles and external audit management. - Graduate/Postgraduate in any discipline (Healthcare/Operations preferred). - Six Sigma Green Belt (Black Belt preferred). Convinced Submit your application now Please make sure to include your salary expectations as well as your earliest possible hire date. We create the future of e-health. Become part of a significant mission