Professional, Systems Engineering

Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Professional Systems Engineering Production Support Application Support Production Support Engineer will in collaboration with a multidisciplinary Production Support team be responsible for the deployment monitoring troubleshooting automating and maintenance of critical enterprise application platforms in production Roles Have strong troubleshooting skills and leads the path to root cause identification makes recommendations for long-term resolution of problems across platform Involve in various change deployments for application enhancements to fix issues reported by downstream or end users Support in resolution of incidents and problems within the team Assisting with the resolution of complex incidents Ensuring that the right problem-solving techniques and processes are applied Recommends strategies for process and monitoring improvement Performs deep dive application review and provide feedback to enhance the quality of application code artifacts Along with L2 support perform data processing and troubleshooting activities Strong understanding of end-to-end application support process and escalation procedures and should be conversant with all support tools that are used to provide effective support in service operation Understanding of MTTR Mean Time To Resolve MTTA Mean Time To Acknowledge experience in creation of regular status reports Must be ready to work in shifts and over weekends whenever required ITIL Good understanding of ITIL concepts ITIL certification is preferable Experience in working on service delivery process including Incident Management Problem Management and Change Management Good understanding of Capacity Management and basic understanding of Release Management Technical Skills Solid experience as application production support Engineer in a 24x7 uptime environment including automation experience in Unix and Windows environments Strong understanding of different operating systems like RedHat Linux AIX Solaris SUSE Linux Windows etc Understanding of various types of schedulers like UNIX crontab control-M Autosys Windows task scheduler etc Strong working knowledge on one or more of SQL MySQL Oracle MongoDB MariaDB databases Knowledge on Apache Tomcat FTP SFTP SAMBA NFS BootFS is preferrable Good understanding of certificate renewals installation and certificate management tools E g Venafi Hands on scripting experience using shell perl powershell python scripting languages for automation purpose Experience with log parsing technologies like Splunk etc Experience with tools like Dynatrace etc Basic knowledge of PCF Kubernetes 4-7 years total engineering production support and administration or similar experience Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements Please do not send resumes to Fiserv associates Fiserv is not responsible for any fees associated with unsolicited resume submissions Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate Fiserv email address