Specialist Professional Services Engineer

At NiCE we don t limit our challenges We challenge our limits Always We re ambitious We re game changers And we play to win We set the highest standards and execute beyond them And if you re like us we can offer you the ultimate career opportunity that will light a fire within you So what s the role all about The Professional Services Engineer PSE is responsible for installing deploying upgrading and maintaining NICE products and platforms at customer sites This includes applying hotfixes participating in commissioning testing and certification as well as troubleshooting and resolving issues encountered during or after installation The PSE works closely with customers system engineers and internal teams to ensure seamless integration high system availability and optimal performance How will you make an impact Install configure upgrade and deploy NICE products and platforms at customer sites Apply hotfixes service packs and other product updates in alignment with NICE best practices Participate in commissioning testing and certification activities during project delivery Troubleshoot and resolve technical issues related to installation configuration or upgrade activities Draft implementation and upgrade plans outline pre-check and post-check steps and clearly explain them to customers and stakeholders Collaborate directly with the client s System Engineers to support NICE infrastructure across global sites Maintain detailed site documentation system specifications and configuration records Perform MAC Move Add Change activities and system maintenance as needed Assist with NICE-related projects and change management activities Create track and remediate cases according to severity and SLA requirements Coordinate with suppliers and third-party representatives for integrated solutions Provide technical guidance to customer administrators on configuration administration and user management Manage customer relationships and expectations with clear proactive communication Participate in training programs knowledge sharing and special projects Perform other related duties as assigned Have you got what it takes Minimum 8-12 years of hands-on experience in Installation configuration and upgrades of enterprise applications NICE product experience preferred Microsoft Windows Server administration Networking concepts LAN WAN firewalls load balancers DNS routing etc SQL database administration and scripting queries stored procedures and troubleshooting Strong troubleshooting skills including log analysis and root cause identification Experience with VoIP CTI and telephony systems Avaya Cisco Genesys etc is an advantage Familiarity with PBX ACD and CTI integrations is preferred Relevant certifications MCSE MCP networking database or telephony are a plus Ability to work effectively in medium to large teams and collaborate with cross-functional stakeholders High customer service orientation with strong verbal and written communication skills Ability to handle conflicts professionally and drive resolution Represents NICE professionally in all customer interactions Self-motivated accountable and capable of working independently Flexible to work in shifts and outside standard business hours as required Adapts well to changing environments and priorities Shares knowledge proactively and collaborates effectively with team members What s in it for you Join an ever-growing market disrupting global company where the teams - comprised of the best of the best - work in a fast-paced collaborative and creative environment As the market leader every day at NiCE is a chance to learn and grow and there are endless internal career opportunities across multiple roles disciplines domains and locations If you are passionate innovative and excited to constantly raise the bar you may just be our next NiCEr Enjoy NiCE-FLEX At NiCE we work according to the NiCE-FLEX hybrid model which enables maximum flexibility 2 days working from the office and 3 days of remote work each week Naturally office days focus on face-to-face meetings where teamwork and collaborative thinking generate innovation new ideas and a vibrant interactive atmosphere Requisition ID 8384 Reporting into Tech Manager Role Type Individual Contributor About NiCE NICE Ltd NASDAQ NICE software products are used by 25 000 global businesses including 85 of the Fortune 100 corporations to deliver extraordinary customer experiences fight financial crime and ensure public safety Every day NiCE software manages more than 120 million customer interactions and monitors 3 billion financial transactions Known as an innovation powerhouse that excels in AI cloud and digital NiCE is consistently recognized as the market leader in its domains with over 8 500 employees across 30 countries NiCE is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion national origin age sex marital status ancestry neurotype physical or mental disability veteran status gender identity sexual orientation or any other category protected by law