Professional, Systems Engineering

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Job Title

Professional, Systems Engineering (Production Support/Application Support)

Job Description:

Production Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

Roles:

• Have strong troubleshooting skills and leads the path to root cause identification; makes recommendations for long-term resolution of problems across platform.
• Involve in various change deployments for application enhancements/to fix issues reported by downstream or end users.
• Support in resolution of incidents and problems within the team. Assisting with the resolution of complex incidents. Ensuring that the right problem-solving techniques and processes are applied.
• Recommends strategies for process and monitoring improvement.
• Performs deep dive application review and provide feedback to enhance the quality of application code artifacts.
• Along with L2 support, perform data processing and troubleshooting activities.
• Strong understanding of end-to-end application support process and escalation procedures and should be conversant with all support tools that are used to provide effective support in service operation.
• Understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge), experience in creation of regular status reports
• Must be ready to work in shifts and over weekends whenever required.

ITIL

• Good understanding of ITIL concepts. ITIL certification is preferable.
• Experience in working on service delivery process including Incident Management, Problem Management and Change Management.
• Good understanding of Capacity Management and basic understanding of Release Management

Technical Skills

• Solid experience as application production support Engineer in a 24x7 uptime environment, including automation experience in Unix and Windows environments.

• Strong understanding of different operating systems like RedHat Linux, AIX, Solaris, SUSE Linux, Windows etc.

• Understanding of various types of schedulers like UNIX crontab, control-M, Autosys, Windows task scheduler etc.

• Strong working knowledge on one or more of SQL, MySQL, Oracle, MongoDB, MariaDB databases.
• Knowledge on Apache, Tomcat, FTP, SFTP, SAMBA, NFS, BootFS is preferrable.
• Good understanding of certificate renewals/installation and certificate management tools (E.g. Venafi)
• Hands on scripting experience using shell, perl, powershell, python scripting languages for automation purpose.
• Experience with log parsing technologies like Splunk, etc.
• Experience with tools like Dynatrace etc.
• Basic knowledge of PCF, Kubernetes
• 4-7 years total engineering, production support and administration or similar experience.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.