Senior Executive

Job Description

JOB DESCRIPTION: RCM Denial Management - AR Caller - Quality - Sr Executive

JOB SUMMARY: As a QA RCM, you will be responsible for auditing the work of RCM Callers to ensure the highest standards of service delivery.

REQUIRED EDUCATION/EXPERIENCE:

- Should be Graduate
- Should have worked as aQuality Controller for AR for at least one yearwith medical billing service providers or should have minimum 5 years experience into AR
- Must have very good knowledge of medical billing and be confident in process knowledge.
- Experience in the end-to-end Healthcare process and AR team for the audit
- Adapting to new situation challenges whenever required.
- Adhere to all company policies and procedures.

POSITION RELATIONSHIPS:

- Reports directly to the Assistant Manager

JOB RESPONSIBILITIES:

- Review the work performed by AR team and document any quality issues.
- Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
- Participate in developing process documentation.
- Provide feedback and work with the training team to provide remedial training.
- Check the reports developed by AR team - aging analysis, understanding days in A/R, top reasons for denials, etc
- Always be at the forefront of ethical behavior and never be a bystander.

PROFESSIONAL:

- Recognize and respect cultural diversity.
- Adapt communication to an individual's ability to understand. . Use medical terminology appropriately.
- Respond to communications received within a reasonable time frame.
- Project a professional manner and image.
- Adhere to ethical principles.
- Demonstrate initiative and responsibility.
- Work as a team member.
- Efficient Time Management.
- Prioritize and perform multiple tasks.
- Adapt to change, including new hours of operation and methodology.
- Attend functional team meetings and mandatory in-service education.
- Maintain proper observation and adherence to company policies and procedures.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

- Should have worked as a Quality Controller for AR for at least one year with AR providers or should have worked more than 6 years into AR
- Must have very good knowledge of AR and be confident in process knowledge.
- Experience in the end-to-end Healthcare process and AR Team for the audit
- Adapting to new situation challenges whenever required.
- Adhere to all company policies and procedures

LEGAL and COMPLIANCE:

- Maintain patient and company confidentiality.
- Practice within the scope of education, training, and personal capabilities.
- Document company documents (hard copy and electronic) accurately.
- Use appropriate guidelines for releasing information.
- Maintain awareness of US federal and US state health care legislation and regulations, PHI, HIPAA

WORKING HOURS:

- 40 hours per week as Full-time employee
- Shift time: 01:30AM TO 10:30PM IST
- Weekends Off

TELECOMMUTER/INTERNET REQUIREMENT:

- High Speed internet connection at home, must be broadband with minimum of 100 MBPS Speed or above
- Must understand and adhere with telecommuter policy
- Must have power backup at to mitigate power outage

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