High Salary Senior Associate, Customer Excellence
2 days ago
At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet Thats why we need smart committed people to join us Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics We proudly partner every day with our 225 000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways Are you curious about being part of our growth storxe2x80x8by while evolving your skills in a culture that will welcome your unique contributions If so let s start the conversation Job SummaryThe Domestic Specialty Team is responsible for delivering a world-class customer experience tailored to specialized domestic accounts This role ensures efficient empathetic and accurate resolution of inquiries requests and challenges related to Iron Mountains information management solutions The specialist will act as a subject matter expert on domestic-specific services and workflows collaborating with internal teams to drive excellence and retention Qualification Required Any Graduate MBA with 5 to 8 Years of relevant experience in Semi-Voice process supporting North-American customers Key Areas of ResponsibilityServe as the primary point of contact for a portfolio of domestic specialty clients managing complex service requests and escalations with professionalism and urgency Deliver exceptional service by understanding client-specific business needs compliance requirements and operational challenges Monitor service level agreements SLAs track key performance indicators KPIs and proactively resolve issues to meet or exceed customer expectations Collaborate cross-functionally with Operations Sales Billing and IT to ensure seamless service delivery Participate in continuous improvement initiatives contributing feedback and recommendations to optimize workflows and customer outcomes Maintain up-to-date knowledge of Iron Mountains domestic service offerings systems tools and regulatory changes that may impact customer support Utilize CRM and case management tools to document all customer interactions and follow through to resolution Identify root causes of recurring issues and collaborate with internal stakeholders to develop permanent solutions Support onboarding and training for new team members or process changes as requiredSkills RequiredProficiency in CRM platforms e g Salesforce Service Now and MS Office Suite Demonstrated ability to handle high-pressure situations with a calm problem solving mindset High attention to detail organizational skills and the ability to manage multiple priorities Team-oriented with a commitment to delivering excellence through collaboration and accountability Excellent verbal oral and written communicationProvide excellent Customer Service to internal and external customersProficient with MS programs - Microsoft Excel and Microsoft Outlook Other system experience is a plus Category Customer Support
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Senior Associate Customer Success
4 days ago
Bengaluru, Karnataka, India Joveo Full timeWe're Hiring "Senior Associate Customer Success" About the Job As a Senior Associate Customer Success , you will act as the key liaison between the company and our clients. You will manage high-value relationships, ensure client satisfaction, oversee engagement strategies, and support cross-functional teams in delivering impactful solutions. This role...
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High Salary Associate
16 hours ago
Bengaluru, Karnataka, India TerraPay Full timeTitle Business Operations AssociateLocation BangaloreRole overview xc2xa7 We are seeking a dynamic and proactive Associate to join our Business Operations team in Bengaluru Bangalore The successful candidate will be responsible for managing financial operations ensuring the smooth processing of transactions enhancing service quality and engaging with...
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Senior Customer Experience Associate
2 days ago
Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000Job DescriptionAs a senior associate, you will play a crucial role in providing exceptional customer service and ensuring the highest level of satisfaction for our clients.The ideal candidate will possess excellent communication skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations.You will be...
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Senior Associate Customer Success
32 minutes ago
Bengaluru, Karnataka, India Joveo Full timeJob DescriptionWe&aposre Hiring 'Senior Associate Customer Success'About the JobAs a Senior Associate Customer Success, you will act as the key liaison between the company and our clients. You will manage high-value relationships, ensure client satisfaction, oversee engagement strategies, and support cross-functional teams in delivering impactful solutions....
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Bengaluru, Karnataka, India Joveo Full timeJob DescriptionAbout Role:As Senior Associate Strategic Initiatives, you will help identify, test, and scale strategic projects that have the potential to unlock new growth or operational efficiency for Joveo. This is a hands-on role that requires comfort with ambiguity, strong execution skills, and the ability to collaborate across product, operations,...
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Operations Excellence Associate
4 days ago
Bengaluru, Karnataka, India beBeeBackend Full time ₹ 8,71,800 - ₹ 11,49,000Job Title: Operations Excellence AssociateThe role of a Senior Backend Operations Associate is pivotal in ensuring seamless functionality across multiple marketplaces.Key Responsibilities Include:Create, manage, and maintain product listings on various platforms to enhance customer experience.Utilize platform-specific templates for bulk sheets and flat files...
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High Salary Project Manager Associate
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Bengaluru, Karnataka, India Libre Wireless Technology Full timeJob DescriptionWe are seeking a results-driven, collaborative, customer-focused Project Manager Associate with strong leadership capabilities to support the execution of complex projects from planning through delivery. Youll work closely with cross-functional teamsengineering, product, quality, and customers/partnersto help ensure timelines, deliverables,...
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High Salary: Associate Director
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Bengaluru, Karnataka, India Standard Chartered Full timeJob Summary Strategy Achieving revenue targets by acquiring growing and deepening NRI Priority relationships through effective relationship management Focus on the analysis and satisfaction customers financial as well as investment needs and objectives Business Maximize sales performance to achieve given revenue targets for self and team as well as...
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High Salary: Senior Associate
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Bengaluru, Karnataka, India Tesco Business Solutions Full timeJob DescriptionAbout the roleProcess payroll for colleagues who work for Tesco across Stores, Office, Distribution centers, Tesco bank, Expats, Locums and Pensioners PayrollYou will be responsible for- Following our Business Code of Conduct and always acting with integrity and due diligence- Understands business needs and in depth understanding of Tesco...
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Senior Associate
5 days ago
Bengaluru, Karnataka, India Aster DM Healthcare Full timeJob DescriptionASTER DM HEALTHCARE LIMITED is looking for Senior Associate - Customer Care to join our dynamic team and embark on a rewarding career journey- Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance- Supervision: Provide guidance, training, and...
