Senior Associate

1 day ago


Bengaluru, Karnataka, India Aster DM Healthcare Full time
Job Description

ASTER DM HEALTHCARE LIMITED is looking for Senior Associate - Customer Care to join our dynamic team and embark on a rewarding career journey

- Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance
- Supervision: Provide guidance, training, and mentorship to junior customer care associates to ensure they meet performance and quality standards
- Issue Resolution: Handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction
- Quality Assurance: Monitor and evaluate the quality of interactions between junior associates and customers, providing feedback and coaching as needed
- Product Knowledge: Maintain a deep understanding of the organization's products, services, and processes to address customer queries effectively
- Data Entry: Accurately record customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system
- Escalation Handling: Manage and escalate customer issues to higher management or other departments when necessary
- Customer Feedback: Collect and report customer feedback to help identify areas for improvement and make recommendations for process enhancements
- Compliance: Ensure that customer interactions adhere to company policies, procedures, and legal and regulatory guidelines
- Training: Stay updated on product or service changes and attend training sessions to improve customer service skills
- Reporting: Generate reports on customer care performance and share insights with senior management
- Qualifications:Education: A high school diploma or equivalent is typically required
- Some positions may prefer a bachelor's degree or relevant vocational training
- Customer Service Skills: Strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations
- Experience: Several years of experience in a customer service role, demonstrating progressively increasing responsibilities
- Leadership: Leadership and supervisory skills to guide and mentor junior associates
- Communication: Effective verbal and written communication skills for interacting with customers, colleagues, and senior management
  • Senior Associate

    20 hours ago


    Bengaluru, Karnataka, India JSA Full time

    We are looking for a Senior Associate with a strong background in: (i) conducting due diligence of properties, and (ii) drafting transactional documents related to real estate. Proficiency in Kannada is essential

  • Senior Associate

    3 days ago


    Bengaluru, Karnataka, India JSA Full time

    We are looking for a Senior Associate with a strong background in: (i) conducting due diligence of properties, and (ii) drafting transactional documents related to real estate. Proficiency in Kannada is essential

  • Senior Associate

    3 days ago


    Bengaluru, Karnataka, India Acuity Knowledge Partners Full time

    Position Title – Senior Associate - Delivery LeadExperience Level – 3-6 years of relevant experience.Department – Investment BankingLocation – BangaloreAcuity Knowledge Partners is currently looking for dedicated and self-motivated individuals who have strong organizational and teamwork skills to support the DCM team of a global investment

  • Senior Associate

    24 hours ago


    Bengaluru, Karnataka, India Garrison Talent Full time

    About the CompanyA leading law firm are looking for an Associate/Senior Associate with expertise in Real Estate.About the RoleCandidates should have 4-6 years PQE and be well versed with Real Estate Transactions, Lease Deeds, Sale Deeds, Joint Development Agreements, Property Due Diligence, Title Verification.Responsibilities- Real Estate Transactions- Lease...

  • Senior Associate

    4 days ago


    Bengaluru, Karnataka, India Acuity Knowledge Partners Full time

    Position Title – Senior Associate - Delivery Lead Experience Level – 3-6 years of relevant experience. Department – Investment Banking Location – Bangalore Acuity Knowledge Partners is currently looking for dedicated and self-motivated individuals who have strong organizational and teamwork skills to support the DCM team of a global investment


  • Bengaluru, Karnataka, India Centre for Teacher Accreditation (CENTA) Full time

    Company DescriptionCENTA is the  world's largest professional platforms of its kind for teachers serving close to 2 million teachers , on certification, upskilling and career and earnings growth,  all over India and a bunch of other Asian & African countries . On the other side, CENTA works with  schools, edtechs and governments  as clients and...

  • Senior Associate

    4 weeks ago


    Bengaluru, Karnataka, India GoldenHire Consultancy Full time

    Senior Associate - Data Loss Description :- Monitor and respond to alerts generated from the DLP systems and other technologies- Understand and follow the incident response process through event escalations- Respond to escalations by the Incident Response Team- Follow processes to maintain the DLP system- Utilize Splunk and Symantec DLP to respond to,...


  • Bengaluru, Karnataka, India Weaver Full time

    Weaver is looking for talented Tax professionals at the Senior Associate level to join our Fixed Asset Advisory practice This is a growing practice with room for growth and career development. The successful candidate will help our clients with:Cost segregationTangible Property (Repair) RegulationsFixed asset reviews179D and 45L green construction deductions...


  • Bengaluru, Karnataka, India Centre for Teacher Accreditation (CENTA) Full time

    Company DescriptionCENTA is the world's largest professional platforms of its kind for teachers serving close to 2 million teachers, on certification, upskilling and career and earnings growth, all over India and a bunch of other Asian & African countries. On the other side, CENTA works with schools, edtechs and governments as clients and partners.CENTA's...

  • Senior Associate

    20 hours ago


    Bengaluru, Karnataka, India Garrison Talent Full time

    About the CompanyOur client, a leading law firm, are looking for a Senior Associate to join their Labour & Employment team in Bangalore.About the RoleThe Professional should be experienced with Labour Advisory, Company Policies, investigations, employment agreements etc amongst others.ResponsibilitiesLabour AdvisoryCompany PoliciesInvestigationsEmployment...