Senior Customer Experience Associate

16 hours ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 15,00,000
Job Description

As a senior associate, you will play a crucial role in providing exceptional customer service and ensuring the highest level of satisfaction for our clients.

The ideal candidate will possess excellent communication skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations.

You will be responsible for interacting with customers through various channels, addressing inquiries, resolving issues, and providing assistance. Additionally, you will provide guidance, training, and mentorship to junior associates to ensure they meet performance and quality standards.

Moreover, you will handle more complex or escalated customer inquiries and complaints, finding suitable solutions to ensure customer satisfaction.

Qualifications:

  • A high school diploma or equivalent is typically required.
  • Some positions may prefer a bachelor's degree or relevant vocational training.

Key Qualifications:

  • Customer Service Skills: Strong customer service skills, including active listening, empathy, and the ability to remain calm and professional in challenging situations.

Experience:

  • Several years of experience in a customer service role, demonstrating progressively increasing responsibilities.
  • Leadership: Leadership and supervisory skills to guide and mentor junior associates.

Benefits:

  • Opportunity to work with a dynamic team.
  • Professional growth and development.

  • Customer Experience Associate

    16 hours ago

    Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 5,00,000 - ₹ 8,00,000

    Customer Experience AssociateWe are seeking a highly motivated and customer-focused professional to join our organization as a Customer Experience Associate.This role is key to delivering exceptional customer experiences through inbound calls, emails, and chats. Responsibilities:Provide timely and effective resolutions to customer inquiries and...

  • Associate, Product Employee Experience Channels

    6 days ago

    Bengaluru, Karnataka, India Chase- Candidate Experience page Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.Job SummaryAs a Senior Product Associate in the Employee Experience Channels team, you contribute to the team by leveraging your expertise in product development...

  • Senior Associate Customer Success

    3 days ago

    Bengaluru, Karnataka, India Joveo Full time

    We're Hiring "Senior Associate Customer Success" About the Job As a Senior Associate Customer Success , you will act as the key liaison between the company and our clients. You will manage high-value relationships, ensure client satisfaction, oversee engagement strategies, and support cross-functional teams in delivering impactful solutions. This role...

  • Customer Experience Associate

    20 hours ago

    Bengaluru, Karnataka, India beBeeCommunication Full time ₹ 60,00,000 - ₹ 1,21,00,000

    Customer Experience AssociateWe are seeking a highly skilled professional to deliver exceptional customer experiences. The ideal candidate will possess excellent communication skills, be adaptable and have strong interpersonal skills.Main Responsibilities:To provide high-quality customer service through effective communication and problem-solving skills.Work...

  • Customer Experience Specialist

    23 hours ago

    Bengaluru, Karnataka, India beBeeCustomerSuccess Full time ₹ 8,00,000 - ₹ 15,00,000

    Senior Associate Customer SuccessWe're looking for a seasoned professional to join our customer success team as a Senior Associate.About the RoleAs a key liaison between our organization and clients, you will be responsible for managing high-value relationships, ensuring client satisfaction, and overseeing engagement strategies. This role demands strong...

  • Senior Associate

    4 days ago

    Bengaluru, Karnataka, India Aster DM Healthcare Full time

    Job DescriptionASTER DM HEALTHCARE LIMITED is looking for Senior Associate - Customer Care to join our dynamic team and embark on a rewarding career journey- Customer Support: Interact with customers through various channels (phone, email, chat, etc) to address inquiries, resolve issues, and provide assistance- Supervision: Provide guidance, training, and...

  • Senior Product Associate

    2 days ago

    Bengaluru, Karnataka, India JPMC Candidate Experience page Full time US$ 1,50,000 - US$ 2,00,000 per year

    Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Payment Experiences and Services  team, you will help drive product strategy and delivery for Banking Payments Move Money...

  • Payroll Product Associate

    2 weeks ago

    Bengaluru, Karnataka, India JPMC Candidate Experience page Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join our dynamic Payroll Product team as a Senior Product Delivery Associate, where you'll be at the forefront of innovation and product development. In this pivotal role, you'll collaborate with product management and cross-functional teams to drive the success of our product offerings. Your insights and expertise will help shape our product strategy and...

  • Senior Product Delivery Associate

    3 days ago

    Bengaluru, Karnataka, India JPMC Candidate Experience page Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us for a rewarding opportunity to lead Automation Testing and enhance customer experiences in the mobile space.As a Senior product Delivery Associate within the Payments team, you will execute our roadmap and assist with automated and grey box testing. You will collaborate with cross-disciplinary teams, focusing on mobile and CXO technology to deliver...

  • Data Scientist Senior Associate

    7 days ago

    Bengaluru, Karnataka, India Chase- Candidate Experience page Full time US$ 1,20,000 - US$ 2,00,000 per year

    We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionize mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little...