High Salary Associate

Title Business Operations AssociateLocation BangaloreRole overview xc2xa7 We are seeking a dynamic and proactive Associate to join our Business Operations team in Bengaluru Bangalore The successful candidate will be responsible for managing financial operations ensuring the smooth processing of transactions enhancing service quality and engaging with customers through various communication channels How you will create impact xc2xa7 Enhance Service Quality Analyze transaction data to identify areas for improvement and implement strategies to enhance service quality xc2xa7 Monitor Financial Transactions Ensure seamless processing and delivery of transactions addressing any issues promptly to maintain operational efficiency xc2xa7 Manage Day-to-Day Operations Oversee daily operations to ensure efficiency maintain high-quality standards and ensure compliance with relevant regulations xc2xa7 Customer Engagement Interact with customers via calls emails and messaging systems to address inquiries resolve issues and provide necessary assistance xc2xa7 Cross-Functional Collaboration Work closely with teams across Customer Support Product Development Analytics Compliance and Sales to optimize operations and improve customer satisfaction xc2xa7 Maintain Accurate Records Keep detailed and accurate records of transactions customer interactions and operational activities to support transparency and accountability xc2xa7 Independent Contribution Take charge of Key Account Operations with minimal supervision demonstrating initiative and self-reliance xc2xa7 Ownership and Accountability Proactively manage assigned tasks and projects taking full responsibility for delivering results and achieving objectives Essential qualifications xc2xa7 Excellent communication skills both verbal and written with the ability to interact confidently and professionally with customers and internal stakeholders xc2xa7 Bachelors degree in business administration Finance or related field xc2xa7 1 to 3 years of professional experience in financial operations transaction monitoring or a similar role preferably in the fintech or payment industry xc2xa7 Ability to work independently and collaboratively in a fast-paced environment prioritizing tasks effectively and meeting deadlines consistently Interview rounds assessments xc2xa7 Table for Two A brief chat with one of our Recruiters to assess your foundational competencies and provide an overview of TerraPay xc2xa7 Beyond the Bio A discussion with an SME or the RM to evaluate your role-specific knowledge problem-solving abilities and gain a deeper understanding of the company and team dynamics xc2xa7 Manager Meetup A comprehensive discussion about the role and responsibilities expectations and mapping out potential career growth Why TerraPay TerraPay is a global money movement player on a mission to build a borderless financial world We believe payments should be instant reliable transparent seamless and fully compliant Registered and regulated across 31 global markets we are a leading payments partner for banks mobile wallets money transfer operators merchants and financial institutions We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights Fintech 100 and the 2024 Financial Times 1000 lists Read more about TerraPayOur culture core values At TerraPay we dont just talk about our valuesxe2x80x94we live by them Humility ownership responsibility entrepreneurship global citizenship and trusting empowerment are the principles that guide everything we do If youre looking for a career that offers abundant opportunities for innovation and a culture of excellence TerraPay is the place to be With comprehensive healthcare benefits cab facilities for our India-based employees and a generous leave policy weve got you covered Join us in one of our 10 offices worldwide and collaborate with a diverse team representing 40 nationalities Explore more vacancies Click to see what our employees feel about TerraPay Stay connected with TerraPay on