Lead Customer Success

3 weeks ago


Gurgaon, Haryana, India MTAP Technologies Full time
Job Description

Key Deliverables

- Increase RMS through upselling, cross-selling, and churn management
- Manage customer lifecycle across Data, Voice, and Cloud portfolios
- Identify customer needs and align solutions based on infra and growth plans
- Provide competition insights and support product penetration strategy

Role Responsibilities

- Collaborate with sales to close opportunities and deepen engagement
- Understand customer industry domains and evolving trends
- Navigate conversations to bridge business and technology needs
- Maintain account health through consultative relationship management
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