
Customer Success Team Lead
3 days ago
About Us
We operate and scale high-growth D2C brands across India. Our customer experience function is a key business driver — across WhatsApp, calls, email, and automation. We're looking for a Customer Success Team Lead to build and lead a customer experience team that is fast, data-driven, and proactive in driving both satisfaction and sales.
What You'll Be Responsible For
1. Team Building & Management
- Hire, onboard, and manage a team of callers and support agents
- Set clear KPIs and accountability structures for inbound and outbound communication
- Run regular training, QA, and performance review processes
2. CX Operations & SOPs
- Build SOPs, call scripts, escalation workflows, and CX playbooks
- Set up ticketing, CRM, and tracking systems for calls, WhatsApp, and email
- Design and maintain daily/weekly CX dashboards and trackers
3. Inbound Outbound Execution
- Own all inbound flows: product queries, order status, returns, etc.
- Drive outbound initiatives: COD confirmations, WhatsApp follow-ups, NPS collection
- Optimize reply time, first contact resolution, and customer satisfaction metrics
4. Collaboration & Feedback Loops
- Work with the marketing and product teams to surface insights from customer interactions
- Share customer voice and qualitative feedback to improve CX touchpoints and automation
You Should Apply If
- You've managed a CX or support team in a fast-growth D2C, eCommerce, or SaaS environment
- You're comfortable setting up SOPs, workflows, and systems from scratch
- You've run both inbound and outbound customer success programs across channels
- You enjoy coaching teams and improving the customer journey end-to-end
Bonus Points
- Familiar with Gorgias, Freshdesk, Intercom, or WhatsApp Business API
- Experience working with Google Sheets, CRMs, or Notion for team ops
- You've worked with hybrid remote/on-ground support teams
Job Type: Full-time
Pay: ₹900,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: In person
-
Customer Success Lead
2 days ago
Gurgaon, Haryana, India Spyne Full time US$ 15,00,000 - US$ 20,00,000 per yearAbout SpyneAt Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.Backed by $16M in Series Afunding from Accel, Vertex Ventures, and other top...
-
Customer Success Lead
4 hours ago
Gurgaon, Haryana, India beBeeBusiness Full time ₹ 9,00,000 - ₹ 15,00,000Customer Success ConsultantDrive customer success and growth through consultative engagement, automation, and strategic planning. The ideal candidate will have a proven track record of managing client queries, providing timely resolutions, and ensuring high levels of satisfaction and trust.Key Responsibilities:Manage client relationships to deliver...
-
Customer Success Manager
2 days ago
Gurgaon, Haryana, India beBeeSuccess Full time ₹ 1,80,00,000 - ₹ 2,40,00,000Customer Success RoleWe are seeking a highly motivated and experienced Customer Success professional to lead our customer success function in Gurugram.The ideal candidate will be responsible for managing the customer success function, working closely with sales and technical teams to manage expectations and align customer needs with implemented solutions.Key...
-
IN Lead- Customer Success
3 days ago
Gurgaon, Haryana, India Apertum Online Full time ₹ 9,00,000 - ₹ 12,00,000 per yearResponsibilities:Responsible for the day-to-day supervision of a group of agents.Work monitoring as per organization policy.Regularly impart effective coaching to direct reports, ensuring consistent high-performance delivery.Identify performance-related issues, develop an action plan for improvement and implement corrective actions.Ensure service delivered...
-
Ad - Customer Success
1 day ago
Gurgaon, Haryana, India Michael Page Full timeThe AD - Customer Success will primarily focus on driving customer satisfaction and achieving the company s strategic objectives The role involves managing a team to ensure effective customer service and relationships The position will be responsible to plan deliver on business KPIs Monthly Revenue Retention Rate Upsell Revenue Cross Sell Revenue ...
-
Customer Service Team Lead
4 days ago
Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000Job Title:Team ManagerAs a seasoned Team Manager, you will oversee the daily operations of our customer service team, ensuring that performance metrics are met or exceeded. Your role will involve supervising and managing a team of customer service representatives, providing guidance and feedback to help them grow professionally.Key Responsibilities:•...
-
Team Lead
3 days ago
Gurgaon, Haryana, India Zyla Health Full time ₹ 1,04,000 - ₹ 1,30,878 per yearWe are seeking a proactive and experiencedCustomer Success & Operations - Team Leaderto guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You'll play a pivotal role in creating SOPs,...
-
Customer Success Manager
4 days ago
Gurgaon, Haryana, India Weekday AI Full time ₹ 6,00,000 - ₹ 12,00,000 per yearThis role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 6-12 LPA)Min Experience: 2 yearsLocation: Gurgaon, New DelhiJobType: full-timeWe are seeking a dynamic and analytical Customer Success Manager to join our team. This is a full-time, on-site role that will play a key part in strengthening customer relationships and ensuring seamless...
-
Customer Success Executive
2 days ago
Gurgaon, Haryana, India Work Companion Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Success ExecutiveLocation: Gurugram, HaryanaEmployment Type: Full-timeIndustry: SaaS, HRTech, HRMSAbout WoCoWoCo (Work Companion) is a leading HRTech SaaS company that automates HR and Payroll processes for SMBs and mid-market companies. With approximately 30,000 end users across 150+ organizations, we're on a mission to support businesses and their...
-
Top Customer Success Professional
2 days ago
Gurgaon, Haryana, India beBeeManager Full time ₹ 1,04,000 - ₹ 1,30,878Customer Success Manager Job Description">This role is responsible for leading a team of Customer Success Managers to achieve consistent performance and growth. The ideal candidate will have experience in customer success, account management, or related roles, with a strong ability to build and maintain relationships with enterprise-level...