Workforce Management Specialist

About Us Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia emergency medicine hospital medicine and now radiology through the recent combining of forces with Advocate RCM Focused on Revenue Cycle Management and Advisory services Ventra partners with private practices hospitals health systems and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues enabling clinicians to focus on providing outstanding care to their patients and communities Job Summary We are seeking a highly organized and motivated professional to fulfill the role of Workforce Management Administrator for our Contact Center The ideal candidate should be focused on improving productivity reducing labor costs and improving customer service The Workforce Management Administrator will work closely with the Contact Centers leadership team to help identify and correct issues as they arise This professional will be responsible for all WFM tasks and supporting the business by identifying key insights relating to the Contact Center Key responsibilities will include attendance and scheduling functions monitoring real-time schedule adherence and preparing and distributing reports Essential Functions and Tasks Monitor real time schedule adherence Prepares daily weekly monthly reporting to support the Contact Center Manage scheduling changes to ensure adequate daily resource coverage Processes management requests for modifications of scheduling events meetings training etc Analyze PTO submissions and approve deny based on their effect on operations Coordinate and facilitate cross functionally to capture forecast and staff impacting activities Provides analytical support for special projects Performs special projects and other duties as assigned Education and Experience Requirements Bachelor s degree or 4-year College Course Two 2 plus years of relevant experience Preferred 2-5 years experience in Workforce Management preferably in healthcare industry Knowledge Skills and Abilities Skills in complex problem solving judgment critical thinking and decision making Ability to effectively communicate orally and in writing with co-workers management team other Departments vendors and outside agencies Ability to be highly organized with an emphasis on accuracy and timeliness Demonstrated strong analytical skills with the ability to identify trends Ability to make decisions and solve problems while working under pressure Ability to work alone with minimum supervision and with others in a team environment occasionally under time pressure and on several tasks at the same time Intermediate knowledge of Microsoft Excel with working knowledge of Microsoft Access Knowledge of database applications SQL Oracle Access etc Experience with Workforce Management software scheduling performance tracking reporting Experience with phone software Ring Central Max Agent a plus Ability and willingness to learn new software applications Ability to maintain confidentiality Ability to sit the entire workday viewing a computer monitor Ventra Health Equal Employment Opportunity Applicable only in the US Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization We strive for inclusiveness and a workplace where mutual respect is paramount We encourage applications from a diverse pool of candidates and all qualified applicants will receive consideration for employment without regard to race color ethnicity religion sex age national origin disability sexual orientation gender identity and expression or veteran status We will provide reasonable accommodations to qualified individuals with disabilities as needed to assist them in performing essential job functions Recruitment Agencies Ventra Health does not accept unsolicited agency resumes Ventra Health is not responsible for any fees related to unsolicited resumes Solicitation of Payment Ventra Health does not solicit payment from our applicants and candidates for consideration or placement Attention Candidates Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services These scammers may attempt to conduct fake interviews solicit personal information and in some cases have sent fraudulent offer letters To protect yourself verify any communication you receive by contacting us directly through our official channels If you have any doubts please contact us at Careers VentraHealth com to confirm the legitimacy of the offer and the person who contacted you All legitimate roles are posted on https ventrahealth com careers