Expert Workforce Analyst

24 hours ago

Chennai, Tamil Nadu, India beBeeWorkforce Full time ₹ 15,30,000 - ₹ 24,31,000

Our ideal candidate for the Workforce Management position is an experienced professional with a minimum of 5 years in workforce planning and scheduling.

About the Role:

  • We are seeking a skilled analyst to implement optimal resource allocation strategies, ensuring efficient utilization of personnel.
  • The successful candidate will have a strong understanding of capacity planning, scheduling, and rostering, enabling them to develop effective workforce management processes.
  • This role requires analyzing staffing levels and comparing actual to projected staffing hours to measure the effectiveness of scheduling practices.
  • The ideal candidate will review projected performance for sites on a near-term basis and identify areas for improvement, recommending adjustments to optimize productivity.
  • They will develop and review requirements for production headcount based on forecasting information and key performance indicators (KPIs) such as shrinkage.
  • This includes taking corrective action on over or under analysis and recommending schedule changes, reskilling, or realignment of agents across sites.
  • The analyst will also analyze daily and intraday patterns to support requests for vacation time, overtime, or personal time off, ensuring seamless workforce management.

Key Responsibilities:

  • Implement skill-based scheduling for in-house agents.
  • Define agent roles based on skills and proficiencies.
  • Analyze staffing levels and compare actual to projected staffing hours.
  • Review projected performance for sites and identify areas for improvement.
  • Develop and review requirements for production headcount.
  • Take corrective action on over or under analysis.
  • Analyze daily and intraday patterns.

What We're Looking For:

We are looking for a detail-oriented and analytical individual who can analyze data, identify trends, and make recommendations to improve workforce management processes. The ideal candidate should possess excellent problem-solving skills, be able to work independently, and have a strong understanding of workforce planning and scheduling principles.

Requirements:

  • Minimum 5 years of experience in workforce planning and scheduling.
  • Strong understanding of capacity planning, scheduling, and rostering.
  • Excellent analytical and problem-solving skills.
  • Ability to work independently and collaboratively as part of a team.
  • Detail-oriented and organized with strong communication skills.

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