Guest Relations Executive

4 weeks ago

Mormugao, India Lohono Stays Full time

Isprava - Isprava Group is a leader in India’s luxury holiday home market, catering to a discerning clientele through two primary verticals: Isprava - Luxury Home Development – Design, construction, furnishing, and management of sophisticated holiday homes that seamlessly blend heritage, modernity, and sustainability. Our distinguished client base includes renowned business leaders, legendary sports personalities, and celebrated artists from across the globe—such as Kris Gopalakrishnan (Co-Founder, Infosys), Sunil Gavaskar (Legendary Cricketer), and Farah Khan (Bollywood Filmmaker and Writer), among others. Isprava is backed by marquee investors, including some of the world’s largest family offices such as Godrej and Piramal, alongside other reputed global professionals. Headquartered in Mumbai, our projects span premium destinations such as Goa, Kasauli, Alibaug, and more exotic locations in India. With significant growth planned over the coming years, Isprava offers an exciting opportunity for entrepreneurial professionals who thrive in a flat, agile, and fast-paced work environment. For more information visit www.Isprava.Com Lohono Stays is a premium luxury vacation rental brand in India, offering curated private homes and villas for discerning travelers. Built on the ethos of “luxury living, personalized experiences, and exceptional hospitality,” Lohono Stays caters to families, groups, and individuals seeking exclusive holiday experiences. The brand’s portfolio includes stunning villas and estates in sought-after destinations such as Goa, Alibaug, Lonavala, Khandala, Coonoor, and the Maldives, with plans to expand internationally. What sets Lohono Stays apart is its end-to-end hospitality service, which includes: ✔ Curated luxury homes with world-class design and amenities ✔ 24x7 concierge services for personalized experiences ✔ Private chefs, butlers, and housekeeping to deliver a five-star standard in every stay ✔ Event hosting and celebration planning in bespoke settings Lohono Stays is part of the Isprava Group, a leader in luxury real estate and hospitality, and continues to redefine luxury travel in India and beyond. For more information visit www.Lohono.Com Dept.: Rentals & Hospitality Sub Dept: Guest Relations Location: Goa/Alibaug/Lonavala/Coorg Key Responsibilities: - Review arrival lists and ensure personalized guest welcome. - Attend to special guests (e.G., VIPs), resolving their queries and ensuring satisfaction. - Assist in preparing welcome kits (e.G., room service menus, local area information). - Provide guests with information about amenities, venues, and services. - Build rapport with guests and anticipate their needs proactively. - Assist with guest tasks like confirming travel arrangements or managing special requests. - Address and resolve guest complaints professionally; escalate complex issueswhen necessary. - Maintain accurate records in the guest logbook. - Ensure compliance with health, hygiene, and service quality standards. Key Requirements: Education: Degree in Hospitality Technical Skills: - Proficient in guest management and hospitality service tools - Strong command over English (additional languages are a plus) Personal Traits: - Customer-oriented, well-presented, and tactful - Strong communication, interpersonal, and problem-solving skills - Calm, organized, and composed under pressure - Patient, energetic, and open-minded personality Reporting to: Guest Relations Manager

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