Manager Operations

3 weeks ago

Mormugao, India tisyastays Full time

Location: Goa, India CTC: Up to ₹10 LPA About Tisya Stays Tisya Stays is a boutique vacation rental and property management company, curating thoughtfully designed luxury villas in Goa. Founded by Shikha & Gagan, the brand blends global standards with local experiences, offering guests a peaceful, immersive stay rooted in authenticity and comfort. Learn more at www.tisyastays.comRole Over view We are looking for a dynamic and hands-on Manager – Operations to support the day-to-day functioning of our villa portfolio in Goa/Coonoor and North. This role will involve operational oversight, property upkeep, team coordination, and a strong focus on training frontline staff to maintain high service standards. Ideal candidates will come from facility management or hospitality/hotel operations backgrounds and thrive in fast-paced, detail-oriented environments. Key Responsibilities Operations & Property Management - Oversee daily villa operations including housekeeping, maintenance, and readiness checks. - Conduct regular property inspections to ensure cleanliness, safety, and operational compliance. - Coordinate with caretakers and vendors for upkeep of property infrastructure (electrical, plumbing, pools, gardens, etc.). Team Supervision & Scheduling - Manage day-to-day scheduling of staff across multiple villas. - Ensure staff punctuality, professionalism, and adherence to SOPs. - Liaise with vendors and contractors for routine and urgent work. Training & Quality Control - Lead training initiatives for housekeeping, maintenance, and property staff. Ensur - e that all personnel understand and maintain Tisya Stays' brand standards.Condu - ct regular refreshers and evaluate on-ground performance. Guest Experience Support - Coordinate with the Guest Relations team to ensure villas are guest-ready. - Address any operational issues during guest stays quickly and professionally. - Ensure all amenities are functional and replenished before each check-in. Inventory & Reporting - Maintain inventory logs for linen, cleaning supplies, and consumables. - Track daily operational reports, vendor activities, and maintenance schedules. - Support in budgeting and controlling operational costs. Candidate Profile CriteriaRequirementsExperience3–6 years in hospitality operations or facility management (hotel/villa/serviced apartments preferred)Education Bachelor's degree in Hospitality Management or related field (preferred)Key Skills Staff training, operations management, vendor coordination, property maintenance Personal Traits Hands-on, detail-oriented, proactive, excellent communicator, team player Language Proficiency in English; knowledge of Hindi and Konkani is a plus What We Offer - Competitive compensation – Up to ₹10 LPA CTC - Opportunity to work with a fast-growing luxury rental brand - A collaborative work culture focused on quality, local culture, and attention to detail - On-ground learning and leadership opportunities

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