Customer Support Executive

17 hours ago

Gurgaon, India Casegear Full time

Job Description: Customer Support Executive Location: Gurugram, Haryana About the Role: We are looking for a dedicated and customer-oriented Customer Support Executive to join our team. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a seamless experience. If you have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional service, we’d love to hear from you Key Responsibilities: • Respond promptly to customer inquiries via phone, email, or chat. • Address customer complaints and provide appropriate solutions within the agreed time limits. • Follow up to ensure resolution and maintain customer satisfaction. • Maintain detailed records of customer interactions and feedback. • Collaborate with internal teams to resolve customer issues efficiently. • Proactively identify and report recurring issues to help improve processes and products. • Stay updated on company products/services to provide accurate information to customers. Skills and Qualifications: • Bachelor’s degree or equivalent qualification. • Strong communication skills in English (and regional language, if applicable). • Prior experience in customer support is a plus but not mandatory. • Ability to handle multiple tasks and work in a fast-paced environment. • Problem-solving skills and a customer-first attitude. • Proficiency in using customer support tools and software (or willingness to learn). Benefits: • Competitive salary between ₹25K per month. • Opportunities for growth and career advancement. • Friendly and supportive work environment. • Training and development programs to enhance skills. Working Hours: [10:00 AM – 6:00 PM, 6 days a week] How to Apply: Send your updated resume to work@casegear.in

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