Only 24h Left International Customer Support(US Healthcare)

1 week ago

Bengaluru, Karnataka, India Glorious Hr Services Full time
Job Description

Key Responsibilities:

- Respond promptly to customer inquiries (via phone, email, or chat) related to healthcare services.
- Provide accurate information regarding insurance claims, billing status, coverage details, and pre-authorizations.
- Assist patients, insurance representatives, and healthcare providers in resolving issues and concerns.
- Follow up on unpaid claims, denials, and resubmissions as needed.
- Document all interactions clearly and concisely in the system.
- Ensure compliance with HIPAA and company-specific data security protocols.
- Achieve daily, weekly, and monthly performance targets and quality benchmarks.
- Collaborate with internal teams (billing, clinical, etc.) for escalated or complex issues.
- Maintain professionalism and empathy while dealing with sensitive health-related concerns.

Required Skills & Qualifications:

- Excellent verbal and written communication skills in English (US accent preferred for voice roles).
- Familiarity with US healthcare terms: CPT, ICD codes, EOBs, etc., is a plus.
- Good typing speed and accuracy (for non-voice roles).
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Flexible to work night shifts and weekends if required.

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