
Healthcare Customer Support Job
5 days ago
We are seeking a detail-oriented and empathetic customer support representative to join our healthcare team.
Key Responsibilities:- Respond promptly to customer inquiries via phone, email, or chat related to healthcare services.
- Provide accurate information regarding insurance claims, billing status, coverage details, and pre-authorizations.
- Assist patients, insurance representatives, and healthcare providers in resolving issues and concerns.
- Follow up on unpaid claims, denials, and resubmissions as needed.
- Document all interactions clearly and concisely in the system.
- Ensure compliance with HIPAA and data security protocols.
- Achieve daily, weekly, and monthly performance targets and quality benchmarks.
- Collaborate with internal teams for escalated or complex issues.
- Maintain professionalism and empathy while dealing with sensitive health-related concerns.
- Excellent verbal and written communication skills in English.
- Familiarity with US healthcare terms is a plus.
- Good typing speed and accuracy are required.
- Strong problem-solving and analytical abilities are essential.
- Ability to work in a fast-paced, team-oriented environment.
- Flexible scheduling including night shifts and weekends.
Please note that we value diversity and inclusion in our workplace. If you have any specific needs or requirements, please let us know.
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