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Healthcare Support Associate
2 weeks ago
Job Title: Customer Care Specialist
">We are seeking a highly skilled and dedicated professional to join our team as a Customer Care Specialist. In this role, you will be responsible for providing exceptional customer service to patients and healthcare providers through various channels, including email, chat, and phone.
">About the Role:
">- ">
- Provide end-to-end support to customers, resolving their queries and issues promptly and professionally;">
- Work collaboratively with internal stakeholders to ensure seamless communication and resolution of customer concerns;">
- Maintain accurate and up-to-date records of customer interactions and feedback;">
- Handle complex prescription cases and escalations with professionalism and efficiency;">
Requirements:
">To be successful in this role, you will need to possess excellent verbal and written communication skills, strong analytical and problem-solving capabilities, and the ability to handle multiple customer interactions effectively in a dynamic environment.
">You will also need to have a minimum of 4 years' experience in customer service within the medical or healthcare industry, and familiarity with insurance claims processes and prior authorization workflows.
">Preferred Qualifications:
">Prior experience in telemedicine, online pharmacy operations, or US healthcare customer support would be highly desirable, as would knowledge of e-prescribing platforms and the US pharmacy network.
">If you are a driven professional with a background in healthcare customer support and a passion for delivering high-quality service, we encourage you to apply.
"]',