Guest Relations Executive

POSITION SUMMARYRespond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction Take and confirm reservations and cancellations Supply guests with information regarding property amenities services room features and local areas of interest and activities Respond to guest requests for special arrangements or services e g spa services transportation religious services babysitting financial services business center services interpretation services reservations dry cleaning entertainment sporting events shopping by making arrangements or identifying appropriate providers Contact appropriate individual or department as necessary to resolve guest requests Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance Assign and ensure work tasks are completed on time and that they meet appropriate quality standards Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets protect the privacy and security of guests and coworkers Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation Speak with others using clear and professional language prepare and review written documents accurately and completely answer telephones using appropriate etiquette Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees Ensure adherence to quality expectations and standards identify recommend develop and implement new ways to increase organizational efficiency productivity quality safety and or cost-savings Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience At least 1 year of supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law About the Team At Courtyard we re passionate about better serving the needs of travelers everywhere It s what inspired us to create the first hotel designed specifically for business travelers and it s why the Courtyard experience today empowers our guests no matter the purpose of their trip We re looking for achievers who are passionate about providing a guest experience that goes above and beyond enjoy being part of a small yet ambitious team and love learning how to always improve - all while having fun In joining Courtyard you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you