Senior Customer Support Engineer
2 days ago
About Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team to ensure every customer gets world-class assistance and rapid issue resolution. Role Overview As a Senior Customer Support Engineer, you’ll be the bridge between our customers and our engineering team. You’ll diagnose complex technical issues, lead root cause analyses, and ensure smooth customer integrations with our AI platform. This role requires strong technical troubleshooting, API familiarity, and an understanding of customer data workflows. Key Responsibilities - Serve as the primary technical contact for enterprise customers, resolving escalated support cases. - Troubleshoot API integrations, data ingestion issues, and voice AI performance within production environments. - Collaborate with product, engineering, and QA teams to reproduce bugs and propose scalable solutions. - Build and maintain scripts, knowledge base tools, and dashboards for monitoring key system performance metrics. - Lead onboarding sessions and technical walkthroughs for new healthcare customers. - Analyze recurring issues and design automation scripts or diagnostics to reduce response time. Qualifications - 5+ years of experience in technical support, implementation engineering, or solutions engineering (SaaS or AI platforms preferred). - Strong troubleshooting skills in RESTful APIs, JSON payloads, Python scripting, and SQL queries. - Experience working within cloud environments (AWS, GCP, or Azure). - Ability to diagnose pipeline issues using system logs and monitoring tools. - Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users. Nice to Have - Prior work with AI or NLP-based products. - Familiarity with observability tools like Datadog, Sentry, or Grafana. - Knowledge of HIPAA-compliant infrastructure design. Why Join Us You’ll work with an innovative team redefining how healthcare systems operate. We value technical curiosity, cross-functional collaboration, and a shared passion for building reliable AI solutions that make a measurable difference in healthcare. What We Offer - Opportunity to work on cutting-edge AI technology with real-world impact - Competitive compensation and benefits package
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Senior Customer Support Engineer
3 days ago
India StitchFin Full timeAbout UsStitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team...
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Senior Customer Support Engineer
1 day ago
India StitchFin Full timeAbout Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our...
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India Tek Support Full timeJob Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry) Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems. The trainer will be responsible for developing and delivering training programs on industrial...
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Senior Customer Support Specialist
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Bengaluru, India Orants AI Full timeJob Description About ORANTS AI: ORANTS AI is a cutting-edge technology company at the forefront of AI and Big Data innovation. We specialize in developing advanced marketing and management platforms, leveraging data mining, data integration, and artificial intelligence to deliver efficient and impactful solutions for our corporate clients. We're a dynamic,...
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Senior Manager Customer Support
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Noida, Uttar Pradesh, India, Ghaziabad Skyleaf Consultants LLP Full timeWe are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions.Key Responsibilities•...
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Senior Diagnostic Support Engineer
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India MSX International Full timeJob Description Job Summary: The Senior Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Key...
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Engineer - Customer Support
2 weeks ago
Bhopal, India Inkarp Full timeJob Description Job Title: Service Engineer Location: Bhopal Company Overview Inkarp Instruments Services is a trusted name in the field of analytical and scientific instrumentation, known for delivering high-quality installation, servicing, and support to laboratories and research facilities across India. We are expanding our team and looking for...
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Senior Engineering Support Analyst
3 weeks ago
Bengaluru, India Solifi Full timeJob Description Vacancy Name Senior Engineering Support Analyst Vacancy No VN809 Job Title Senior Engineering Support Analyst Work Location City Bangalore About Solifi Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the...
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Senior Analyst – Customer Support
4 weeks ago
India London Stock Exchange Group Full timeProud to share LSEG in the India is Great Place to Work certified Jun 25 - Jun 26 Learn more about life and purpose of our company directly from India colleagues video Customer Support provides a globally consistent 24 7 entry point for all customers and employees seeking product content or technical support prioritizing accessibility and connectivity to...
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Bengaluru, Karnataka, India, Karnataka Tek Support Part timeJob Title: Senior Packaging Engineering Trainer – Pharmaceutical IndustryLocation: RemoteJob Type: Part-timeJob Summary:We are seeking an experienced Packaging Engineering Trainer with over 10 years of hands-on expertise in pharmaceutical packaging systems, materials, and regulatory compliance. The ideal candidate will design, develop, and deliver training...
