Senior Customer Support Engineer
4 days ago
About Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team to ensure every customer gets world-class assistance and rapid issue resolution. Role Overview As a Senior Customer Support Engineer, you’ll be the bridge between our customers and our engineering team. You’ll diagnose complex technical issues, lead root cause analyses, and ensure smooth customer integrations with our AI platform. This role requires strong technical troubleshooting, API familiarity, and an understanding of customer data workflows. Key Responsibilities Serve as the primary technical contact for enterprise customers, resolving escalated support cases. Troubleshoot API integrations, data ingestion issues, and voice AI performance within production environments. Collaborate with product, engineering, and QA teams to reproduce bugs and propose scalable solutions. Build and maintain scripts, knowledge base tools, and dashboards for monitoring key system performance metrics. Lead onboarding sessions and technical walkthroughs for new healthcare customers. Analyze recurring issues and design automation scripts or diagnostics to reduce response time. Qualifications 5+ years of experience in technical support, implementation engineering, or solutions engineering (SaaS or AI platforms preferred). Strong troubleshooting skills in RESTful APIs, JSON payloads, Python scripting, and SQL queries. Experience working within cloud environments (AWS, GCP, or Azure). Ability to diagnose pipeline issues using system logs and monitoring tools. Excellent written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users. Nice to Have Prior work with AI or NLP-based products. Familiarity with observability tools like Datadog, Sentry, or Grafana. Knowledge of HIPAA-compliant infrastructure design. Why Join Us You’ll work with an innovative team redefining how healthcare systems operate. We value technical curiosity, cross-functional collaboration, and a shared passion for building reliable AI solutions that make a measurable difference in healthcare. What We Offer Opportunity to work on cutting-edge AI technology with real-world impact Competitive compensation and benefits package
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Senior Customer Support Engineer
4 weeks ago
India StitchFin Full timeAbout UsStitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our team...
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Senior Customer Support Engineer
4 weeks ago
India StitchFin Full timeAbout Us StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions. We’re building next-generation healthcare automation powered by AI. Our platform helps health systems streamline operations, reduce administrative overhead, and improve patient financial experiences. As we scale, we’re expanding our...
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India Tek Support Full timeJob Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry) Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems. The trainer will be responsible for developing and delivering training programs on industrial...
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Senior Technical Support Engineer
2 weeks ago
India PartnerOne Full timeNetwitness part of the PartnerOne portfolio is a leading threat detection and response platform used by enterprises and government agencies worldwide With decades of experience in security analytics Netwitness helps security teams detect understand and respond to threats faster and more effectively across hybrid and cloud environments Position Summary As a...
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Customer Support Engineer
2 weeks ago
Pune, India Indo Green Enviro Pvt Ltd Full timeJob Description Company Description Indo Green Enviro Pvt Ltd is an international award-winning Engineering, Procurement & Construction (EPC) company specializing in the design and development of innovative recycling plants. With a strong presence in the Middle East and Asia, the company has successfully engineered and executed major recycling projects,...
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Senior Application Support Engineer
2 weeks ago
India Zeller Full timeAbout ZellerAt Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow,...
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Senior Application Support Engineer
2 weeks ago
India Zeller Full timeAbout Zeller At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments. We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow,...
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Senior Production Support Engineer
2 weeks ago
india Bottomline Full timeWhy Choose Bottomline? Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If...
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Associate Customer Support Engineer
5 days ago
Chennai, India Lightcast Full timeJob Description As an Associate Customer Support Engineer, you will be the first point of contact for customers of Lightcast. You will have a passion for working with customers, helping them to maximize the value they provide to learners and job seekers. On a typical day, Lightcast associate customer support engineers receive inbound support requests,...
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Customer Support Engineer
2 days ago
India, Morocco The Hashgraph Group AG Full time ₹ 50,00,000 - ₹ 80,00,000 per yearYour mission The Hashgraph Group (THG) is a global organization headquartered in Switzerland, and is a part of the Hedera Hashgraph ("Hedera") ecosystem. Hedera is a revolutionary proof-of-stake public Distributed Ledger Technology (DLT) network that is fast emerging as the gold standard in DLT for enterprise-grade solutions and decentralized...