Engine Field Service Technician

Job Description Description Job Summary A customer-focused technical professional responsible for performing complex diagnostics, repairs, overhauls, and rebuilds on multiple engine products at customer sites with minimal supervision. The role requires a strong balance of hands-on technical expertise, customer engagement, and proactive management of service and reliability initiatives. The individual also plays a key role in preventive maintenance, failure analysis, condition-based monitoring (CBM), and providing technical guidance to junior technicians and apprentices. Key Responsibilities Service & Technical Execution - Diagnose, troubleshoot, and resolve complex engine and system issues using specialized tools, service publications, and Cummins processes. - Perform preventive maintenance (PM) activities on contract and non-contract engines as per schedule and standards. - Support major breakdown engagements, including engines, radiators, hydraulic coolers, and HO-assigned campaigns. - Conduct progressive damage checks, failed parts inspections, and coordinate repair plans to restore pre-failure condition. - Maintain and utilize ECM image collection, oil sample trackers, and CBM tools to assess engine performance. - Participate in CRS overhaul engine commissioning, performance monitoring, and MIS report generation. Customer & Stakeholder Management - Conduct regular monthly reviews with OEMs (BEML, Tata Hitachi, Epiroc, Wirtgen) and Coal Subsidiary Managers. - Engage with customers to manage breakdowns, ensure contract engine availability, and resolve technical issues promptly. - Lead CBM executive summary reviews with GM (Ex) at CCL HQ and support site-level audits (10% monthly sample checks). - Provide one-page summaries for contract and warranty failures and track quotation/PO follow-ups. - Identify additional service and sales opportunities while maintaining strong customer relationships. Process, Compliance & Documentation - Maintain accurate service documentation (worksheets, timesheets, warranty claims, TSRs, CBM reports). - Track and update engine population data (Cummins and non-Cummins), market share, float parts stocking, and failed parts analysis. - Update fortnightly HMR records, PM visits, CBM for out-of-warranty engines, and active daily updates via communication channels. - Review and act on DMSC action points, ensure adherence to Health, Safety & Environmental (HSE) policies, and report incidents promptly. - Prepare CCL profile presentations, training materials, and technical letters (B-checks, coolant, Rediwash, overhaul schedules, etc.). Leadership & Knowledge Transfer - Coach and develop junior technicians/apprentices, providing technical direction and reviewing work plans. - Transfer technical knowledge across teams and contribute to upskilling in diagnostic tools, CBM processes, and service standards. - Lead audits, reviews, and provide feedback on PS stock closures and trend analysis to improve reliability. Responsibilities Qualifications - Apprentice Trained Engine Technician (preferred). - Vocational diploma from a recognized technical institution. - Bachelor's degree in Mechanical/Electrical Engineering (preferred for Engineer roles). - Valid local driving permit. - Licensing may be required for compliance with export controls or sanctions regulations. Core Competencies - Customer Focus Builds strong relationships and delivers customer-centric solutions. - Diagnostics & Problem-Solving Applies structured troubleshooting and technical escalation methods. - Communication Delivers clear, multi-mode communication tailored to diverse audiences. - Manages Complexity & Conflict Handles multiple priorities and resolves conflicts effectively. - Health & Safety Leadership Models safe work practices and fosters a culture of proactive safety. - Develops Talent Coaches, mentors, and shares technical expertise with team members. - Values Differences Appreciates and leverages diverse perspectives and cultures. Qualifications Skills & Competencies Technical Skills - Expert knowledge of diesel engine systems, diagnostics, repair, and maintenance. - Proficiency with electronic service tools, ECM image analysis, and oil sample analysis. - Strong understanding of CBM, preventive maintenance, and failure trend analysis. - Ability to conduct risk assessments, root-cause failure analysis, and provide technical escalation. Experience - Significant hands-on field service experience with diesel engines and related systems. - Proven expertise in diagnostics, overhauls, and repair of mechanical/electrical systems. - Experience in customer engagement and managing service delivery in the mining/industrial sector. - Exposure to condition-based monitoring (CBM), failure trend analysis, and PS stock management. - Experience in coaching/mentoring junior technicians or apprentices (preferred). Job Service Organization Cummins Inc. Role Category Job Type Technician ReqID 2420031 Relocation Package No