Field Service Technician

Job Description Company: Aruva Location: Various client sites across Delhi NCR Job Type: Full-time, Permanent Job Salary : 20 - 30k per month. Perks additional About Aruva Aruva is a pioneering platform transforming India's Music & Performing Arts and Event Technology sectors. We provide comprehensive, subscription-based professional audio solutions, including top-tier equipment, seamless integration, and proactive Annual Maintenance Contracts (AMC) to organizations. Our mission is to ensure flawless audio experiences for venues and events, empowering both clients and artists. Job Summary Aruva is seeking a skilled and dedicated AV Service and Troubleshooting Engineer to join our growing technical team. This role is crucial for ensuring the continuous, high-quality performance of professional audio systems installed at our client sites, which include restro bars, schools, and colleges. The successful candidate will be responsible for executing periodic maintenance contracts (AMCs) as per schedule, performing in-depth troubleshooting, and resolving technical issues efficiently to minimize downtime and ensure client satisfaction. Key Responsibilities - Scheduled Maintenance: Conduct routine preventive maintenance visits to client sites (restro bars, schools, colleges) as per the assigned AMC schedule. - System Inspection: Perform thorough inspections of professional audio systems, including speakers, amplifiers, mixers, microphones, cabling, and associated AV equipment, to identify potential issues. - Troubleshooting & Diagnostics: Expertly diagnose and resolve complex technical faults, malfunctions, and performance issues in audio-visual systems. This includes identifying root causes and implementing effective solutions. - Repairs & Replacements: Execute necessary repairs and replace faulty components, ensuring systems are restored to optimal working condition swiftly. - System Optimization: Calibrate and fine-tune audio systems to ensure superior sound quality and performance, meeting client expectations and industry standards. - Client Interaction: Provide clear, concise explanations of technical issues and solutions to clients, offering basic operational guidance and ensuring their understanding. - Documentation: Maintain accurate and detailed records of all service visits, maintenance activities, repairs, parts used, and system configurations in the designated service management system. - Emergency Support: Respond to urgent service requests, providing timely on-site support to resolve critical system breakdowns. - Inventory Management: Assist in tracking and managing spare parts and tools required for maintenance and repairs. - Adherence to Standards: Ensure all work is performed safely, efficiently, and in compliance with Aruva's quality standards and best practices. Qualifications - Education: Diploma or ITI certification in Electronics, Electrical Engineering, Sound Engineering, or a related technical field. - Experience: Minimum 1-3 years of hands-on experience as an CCTV, IT Technician or Service Engineer, specifically with professional environment. Proven experience in a maintenance contract (AMC) environment is highly preferred. - Technical Proficiency: - Strong expertise in diagnosing, repairing, and maintaining CCTV, EPBX, IPBX, IT Networking & AV Systems. - Proficient understanding of audio signal flow and common AV connectivity (RJ45, TCP/IP, XLR, TRS, Speakon, HDMI). - Ability to read and interpret technical diagrams, schematics, and system layouts. - Basic knowledge of video and lighting systems is a plus. - Problem-Solving: Excellent analytical and methodical troubleshooting skills to resolve complex technical challenges under pressure. - Communication Skills: Strong verbal and written communication skills in English and [Local Language, e.g., Hindi], with the ability to explain technical concepts clearly to non-technical clients. - Client-Focused: A strong commitment to delivering exceptional customer service and ensuring client satisfaction. - Work Ethic: Reliable, punctual, self-motivated, and capable of working independently and as part of a team. - Mobility: Must possess a valid driver's license and be willing to travel frequently to various client sites across the designated region. What We Offer - Opportunity to work with cutting-edge audio-visual technology and diverse client environments. - A dynamic and supportive team dedicated to innovation. - Continuous learning and professional development opportunities. - Competitive salary and benefits package. - Be a part of a rapidly growing company at the forefront of the industry.