Executive - Inside Sales - EdTech (1-3 yrs)

3 weeks ago

Mumbai, Maharashtra, India ADAR PVT LTD Full time
Role Overview:

As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you'll be part of a high-energy team that drives the company's primary revenue engine.

Key Responsibilities Area:

What You'll Do:

- Lead Engagement & Conversion: Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.

- Upsell & Cross-Sell Recommend: advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.

- Product Mastery Develop: deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.

- Pipeline Management: Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.

- Customer Experience: Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.

- Market Feedback Loop: Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.

Must-Have Qualifications:

- Fluent English & Hindi; clear, engaging phone presence.

- Candidate should have graduate pass out form any field

- 1-3 years' experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).

- Proven record of hitting monthly revenue/conversion targets.

- Comfortable with a 6-day work week (rolling Saturday or Sunday off, timing 10am -7 pm).

- Proficient with CRMs, spreadsheets, and virtual meeting tools.

- High empathy, consultative mindset, and strong objection-handling skills.

- Experience in the EdTech sector is a significant plus.

Nice-to-Have:

- Familiarity with early-years education or parenting products.

- Exposure to outbound call campaigns or dialer systems.

- Knowledge of upsell/cross-sell frameworks and data-driven selling.

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