[Urgent] Territory Manager Painter Partnership

1 week ago

Hyderabad, India Aditya Birla Management Corporation Private Limited Full time

Job Description Experience - 4 - 6 years of experience in Paint Industry or any relevant industry (Construction) - Required - Has experience with Customer / Dealer / Painter / Contractor Facing role - Required - Worked in R&D team / Technical support team - Preferred - Conducted Training Programmes For Painters & Contractors - Preferred - Skilled with onsite Painting / Application - Preferred Goal | Key Result Area | Actions / Deployment - Loyalty Program Enrolment & Painter App Usage | Coordination with Loyalty program team for enrolment & adoption of digital solutions | Enrolment of the painters on the Sparkle loyalty program - KYC - Painter registration and activation (along with external agencies) - Driving Digital Adoption by enrolling, downloading & driving usage of the Painter App - Feedback on implementation gaps & features on the app - Financial Inclusion Support from Government schemes - to support painters on enrolment. - Community Engagement | Relationship Management with Contractors / Painters | Relationship Management with 100-150 contractors/painters in the area - Community engagement programs by planning events & activations. - Product Training | Coordination with applicators and contractors for training sessions at the painter academies | Product Training of painters/team etc - Database update. - Evolve the Training Tracker/ Calendar and incorporating training status - Contractor/ Painter Mapping Coordination with dealers & contractors for billing & usage of ABG products - Complaint Handling & Technical Support | Technical Inspection at customer sites - Dealer complaint handling (Support for the channel sales teams) | Conduct all technical inspection like surface Preparation inspection to painting progress inspection and post painting inspection for fresh and repainting sites - 100% customers to be called within 4 hours of the complaint received. 97% of the complaint visits within 2 days. 5 days resolution of 90% of the Product complaints - Compensation on Product failure / reworks to be approved by supervisor & database maintained. - Product feedback to be shared with R&D. - Focus Product Establishment | Site Sampling & Implementation of new products, Business Development | Concept Testing - Sampling of new products with painter community for validation. Coordination with Marketing team for sampling & NPD. - Planning of shop meets & product meets along with supervisor with product presentations. - Business development - Support Sales of ABG products and help convert customer sites for Contractors. Also support in upsell/ cross sell - Audit report of the trials to be shared with the respective teams. - Reports | Trackers - Monthly & weekly basis | Report of the potential contractors/ painters in the area along with Contractor meets conducted - Audit Reports shared with R&D team for feedback and trends in the market - Painter App usage report, Loyalty program database update - Customer Complaint Tracker - Training tracker - to build effective utilization of the painter academy Desired Skills and Experience - Customer Service - Customer Experience - Sales & Marketing Skills

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