Customer Success Executive

About MyOperator - MyOperator is a Business AI Operator a category-leader that unifies WhatsApp Calls and AI-powered chat voice bots into one intelligent business communication platform Unlike fragmented communication tools MyOperator combines automation intelligence and workflow integration to help businesses run WhatsApp campaigns manage calls deploy AI chatbots and track performance - all from a single no-code platform - Trusted by 12 000 brands including Amazon Domino s Apollo and Razorpay MyOperator enables faster responses higher resolution rates and scalable customer engagement - without fragmented tools or increased headcount Role Overview - As an Enterprise Account Manager you ll own and grow relationships with our most strategic enterprise customers This role is perfect for someone with 4-6 years of Marketing Agency SaaS or AI automation industry experience a deep understanding of enterprise communication needs and a proven record of scaling accounts - You ll drive account expansion create measurable business value for customers and help enterprises adopt MyOperator s cutting-edge Business AI Operator platform leveraging its unified WhatsApp Calls and AI-powered chat voice bots to redefine their customer communication strategiesKey Objectives - Expand Existing Accounts Drive revenue growth by proactively identifying cross-selling and upselling opportunities within the assigned enterprise accounts Develop strategic account plans to maximize customer value and increase wallet share - Customer Satisfaction Act as the primary point of contact for enterprise customers ensuring their issues and incidents are effectively resolved Demonstrate a customer-centric approach by transforming customer challenges into opportunities for delight and strengthening long-term relationships - Generate Goodwill Establish and maintain strong relationships with key stakeholders within customer organizations Proactively identify opportunities to generate goodwill in the form of new business references testimonials and case studies Leverage satisfied customers to drive new business acquisition Responsibilities - Manage a portfolio of enterprise accounts developing and executing account plans to meet revenue targets - Conduct regular account reviews identify growth opportunities and present value propositions tailored to customer needs - Collaborate cross-functionally with internal teams including Sales Marketing Product and Support to deliver exceptional customer experiences - Serve as the escalation point for customer issues ensuring prompt resolution and high customer satisfaction - Stay up-to-date with industry trends competitors and market dynamics to effectively position -MyOperator s Business AI Operator platform and its unified solutions differentiating them in the market - Continuously track and report on sales activities account progress and revenue forecasts using CRM tools - Collaborate with the Marketing team to develop customer success stories testimonials and case studies that highlight the value delivered to enterprise customers - Participate in industry events conferences and networkingQualifications - Bachelor s degree in Business Sales Marketing or related field MBA is a plus - 4-6 years of experience in Enterprise Account Management SaaS or AI communication solutions - Proven track record in meeting exceeding revenue goals and scaling accounts - Strong business acumen and consultative selling skills - Excellent communication negotiation and stakeholder management - Technical fluency to discuss AI-powered products and telephony automation solutions - Data-driven approach to performance measurement and optimization Skills - Strong business acumen and consultative selling skills - Excellent communication negotiation and stakeholder management abilities - Technical fluency to discuss AI-powered products GenAI Chatbots Voicebots WhatsApp -Business API and advanced telephony automation solutions - A data-driven approach to performance measurement and optimization Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate We offer competitive compensation comprehensive benefits and ample opportunities for growth and career advancement Apply today and embark on an exciting journey with us Benefits Growth Path - Career growth opportunities in a fast-growing SaaS company - Training mentorship from industry experts - Account Manager Enterprise Business Group Drive account growth and customer retention - Senior Account Manager Lead larger accounts and mentor teammates - Account Director Own strategy for key accounts drive growth at scale and manage a team ref updazz com