Urgent: Client Servicing/ Key Accounts Management

3 weeks ago


Vizag, Andhra Pradesh, India Crystal Group Full time
Job Description

Key Responsibilities:

Client Relationship & Account Management:

- Serve as the primary point of contact for key clients, building and maintaining long-term relationships
- Proactively manage renewal cycles and ensure timely renewal of contracts to secure repeat business
- Identify upselling and cross-selling opportunities within existing accounts to expand the client portfolio
- Analyze reasons for client attrition and implement strategies to revive lost clients
- Coordinate internally across departments (Operations & Service, Finance, etc.) to deliver seamless service to clients

Field Visits & Expansion:

- Conduct regular in-person visits to client locations for business reviews, feedback collection, issue resolution, and relationship strengthening
- While on client visits, identify and pursue new business opportunities in and around the same geographic areas, including prospecting for potential clients, networking, and market research
- Support lead generation activities during travel and contribute to business development in under penetrated territories

Reporting & Strategy:

- Maintain reports on key metrics
- Share client insights and market intelligence with the internal team to support strategy and product development

Requirements:

- Bachelors degree in Business Administration, Marketing, or related field (MBA preferred)
- Experience and demonstrated ability to manage, grow, and retain key accounts
- Strong interpersonal, communication, and negotiation skills
- Comfortable with frequent travel and field-based client interaction

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