Service Management Sme

Who We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleIn Systems Management at Kyndryl you will be critical in ensuring the smooth operation of our customers IT infrastructure You ll be the mastermind behind maintaining and optimizing their systems ensuring they re always running at peak performance Not only will you be responsible for managing and maintaining the IT infrastructure but you ll also have the opportunity to work on cutting-edge technologies and innovative solutions that will shape the future of the industry You ll be at the forefront of new service preparation and change management processes constantly learning and growing your technical expertise to ensure the best outcomes for our customers Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure reliable and efficient You ll be the go-to expert for sizing and optimizing systems ensuring our customers business performance is always world-class At Kyndryl we re committed to providing the best possible service to our customers and as a Systems Management Specialist you ll be an integral part of that mission So if you re passionate about technology and want to be part of a dynamic team that s shaping the future of IT infrastructure management then this role is for you Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job and youll continuously grow as a Cloud Hyperscaler Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer and there are opportunities at every skill level to grow in either of these directions Who You AreYoure good at what you do and possess the required experience to prove it However equally as important you have a growth mindset keen to drive your own personal and professional development You are customer-focused someone who prioritizes customer success in their work And finally youre open and borderless naturally inclusive in how you work with others Required Technical and Professional Expertise 7 to 8 Years experience as a Service Delivery Manager specifically in managing infrastructure projects within or similar large-scaleenterprise environments Experience participating in IT system operation projects knowledge equivalent to ITIL FoundationGood in Japanese translation and interpretation Translation and Interpretation of instruction from clients as required Experience of successfully engaging management and groups of technical and non-technical stakeholders Japan India Monitor customer infrastructure and act as first point of contact for any alerts registered on the monitoring tool Expected to do the work according to SOPs In Japanese Managing Team of language technical members Act as the central communication point for interpretation and translation Working knowledge of Program Management Prince2 and agile project management tools and methodologies Experience of successfully managing the delivery of multiple projects Develop working relationships with support and delivery teams management and liaise with support areas as required Perform root cause analysis resolution and or critical issue for production systems Hands-on experience in latest project management methods and tools such as SCRUM Design Thinking JIRA Trello Confluence Microsoft tools is an advantage Technical understanding in the areas of hybrid cloud and cloud platforms such as AWS Azure and Google is an advantage Preferred Technical and Professional Experience Systematic and troubleshooting skills Certifications in cybersecurity cloud computing or project management Change Control Change Management Compliance Cost Management Finance Strategy Financial Forecasting Management Systems Performance Metrics Portfolio Analytics Profit Optimization Project Governance Project Performance Project Risk Management Project Sponsorship Quality Assurance f Resource Planning Revenue Acceleration Revenue Management Risk Mitigation Scope Management Stakeholder Management Strategic Roadmaps Strategy Development has context menu Being YouDiversity is a whole lot more than what we look like or where we come from its how we think and who we are We welcome people of all cultures backgrounds and experiences But were not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you and everyone next to you the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture Thats the Kyndryl Way What You Can ExpectWith state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked xe2x80x98How Did You Hear About Us during the application process select xe2x80x98Employee Referral and enter your contact s Kyndryl email address