Assistant Manager

2 days ago

Bengaluru, Karnataka, India EXL Service Full time

Key Responsibility Areas including preferred Skills and Experience Prior experience in O2C related collection disputes along with good understanding of billing cash application exception handling reporting and month-end deliverables Have good awareness of AR calling etiquettes Perform Accounts receivable activities including Billing Cash Application Collections Dispute Management Exception handling Reporting and Month-end deliverables Have good understanding of O2C module on ERPs Liaise with stakeholders for escalations past due reminders and legal notices Achieve monthly collection targets and maintain DSO AR turnover dashboards Have good understanding of O2C module on ERPs Interact with customers requestors and other stakeholders Good understating of general accounting concepts Perform SME function achieve production targets and manage team Strive to exceed SLA parameters Acumen for quality and improving timelines Identify training needs arrange trainings and evaluate post training performance Have flair for process improvements and automation opportunities Good MS Office knowledge Undertake additional responsibilities and display leadership qualities Competencies Excellent MIS and reporting skills Ability to coach and give feedback on an ongoing basis Clear written and verbal communication High level of customer service Ability to lead in a continually challenging environment Effectively plan prioritize and execute everyday floor operations Eligibility Criteria Good communication skills both written and verbal Should have 5-7 Years of experience Should have experience of managing a team of 6 to 8 members

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