Front Office Assistant

4 weeks ago


Munnar KL IN Wolkenburg Resort and Spa Full time

Responsibilities Performing all check-in and check-out tasks Managing online and phone reservations Informing customers about payment methods and verifying their credit card data Register guests collecting necessary information like contact details and exact dates of their stay Welcome guests upon their arrival and assign rooms Provide information about our hotel available rooms rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests Upsell additional facilities and services when appropriate Maintain updated records of bookings and payments Requirements and skills Work experience as a Hotel Front Desk Agent Receptionist or similar role Experience with hotel reservations software like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Job Type Full-time Pay 8 000 00 - 15 000 00 per month Work Location In person



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