Front Office Executive

4 hours ago

Munnar KL IN VOYE HOMES Full time

Job Title Front Office Executive Location Munnar Qualifications Bachelor s degree in Hospitality Management Business Administration or a related field preferred 0 to 1 year of experience in a front office or guest-facing role within the hospitality sector Internships or practical training are also acceptable Excellent interpersonal and communication abilities A positive attitude with a strong willingness to learn adapt and grow within the role Roles and Responsibilities Warmly welcome and greet guests in a professional and friendly manner ensuring a positive first impression Assist with guest check-in and check-out processes including verification of guest information and required documentation Respond to booking inquiries and handle reservations via phone email walk-ins and online booking platforms Accurately manage update and maintain reservation records including confirmations cancellations and amendments Collect valid identification and support the payment process during guest check-in Promptly respond to general guest inquiries concerns and requests escalate more complex issues to senior team members as needed Highlight and promote property services and amenities and support upselling when appropriate Ensure accurate recording of financial transactions and follow proper billing protocols Coordinate with the housekeeping and maintenance teams to guarantee that guest rooms are clean well-prepared and meet quality standards Assist in the smooth operation of all front office functions contributing to a seamless and satisfying guest experience Job Types Full-time Permanent Pay 12 000 00 - 15 000 00 per month Benefits Food provided Education Bachelor s Preferred Experience total work 1 year Preferred Work Location In person

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