Front Office Assistant/ Trainee

1 week ago

Munnar, India Sitaram Mountain Retreat Full time

Welcoming Guests with a smile and give a fond farewell to Guest while at checkout.
- Register Guests based on the assigned rooms plan.
- Accommodates special requests whenever possible.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any clients.
- Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
- Knows room locations, types of rooms available, and room rates.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Responsible for room keys.
- Knows how to use front office equipment, printers, scanners.
- Collect ID card copies from clients.
- Reports any unusual occurrences or requests to Front Office Manager.
- Knows all safety and emergency procedures and accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Ensure an adequate stock of front office supplies is available for the day’s/ shift operation. Replenish and make store request is required.
- Credit issues have to be reported to the Front Office Manager.
- Maintain log book for unusual events or incidents., Guest Complaints, Guest pending requests, any other relevant information, situations which requires follow-up, arrival and departure, late check in and check-outs if any and pending payment.
- Handling Guests complaints and concerns in an efficient and timely manner.
- Coordinating and multi-tasking job duties in a busy environment.
- Providing excellent customer service as per Sitaram standards.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect the Guest's feedback during the Guest's departure along with his likes and dislikes.
- Perform basic cashier activities as and when required.

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹12,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma (preferred)

**Language**:

- English (preferred)

Work Location: In person

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